Panera Bread - LITHONIA
Panera Bread
Description
**Dining at Stonecrest: A Mixed Bag Experience**
Stonecrest restaurant has garnered a mix of praise and disappointment from patrons. While many appreciate the inviting atmosphere and variety of dishes, including flavorful salads and comforting soups, service quality seems to be a recurring issue. Customers often find themselves waiting longer than expected, with inadequate staffing during peak hours and a lack of attention from the staff. Orders can miss the mark, as evidenced by incorrect beverages and unannounced ingredient changes. Despite these setbacks, loyal patrons continue to enjoy the space for meetings and casual gatherings, indicating a potential for improvement.
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I was quite disappointed during my recent visit. When the line stretches all the way to the entrance at 5 PM, and there's only one cashier working, it becomes a major issue in my opinion. Once I finally reached the register, I found out it couldn't accept cash, and the cashier couldn't switch to another register—strike two! After that, when I went to fill my coffee cup, I discovered the coffee canister was empty, which was the final straw for me. This experience was far from satisfactory. The staff seemed indifferent and showed no regard for my time. I noticed that if people chose to leave the line, nobody was paying attention. This clearly highlights a management problem. Stonecrest needs to improve its service. TLAB Game Truck, based in Stonecrest, would like to continue supporting the area, but it raises the question: what changes are you willing to make?
I had a very disappointing experience at this restaurant on September 26, 2022. Despite the presence of at least five staff members—four preparing food and one taking orders—I stood in line for at least 10 minutes without anyone acknowledging my presence, even though I was the only customer waiting. Instead of helping me, the other employees were busy chatting and laughing, completely neglecting their professional duties and customer service. After finally placing my order, it took about 20 minutes for my food to arrive, with no other customers being served before or after me.
I enjoy coming here for business meetings. Our local writer's group in Stonecrest frequently met at this location. During my most recent visit with the Stonecrest Chamber of Commerce, I savored a delicious green smoothie along with an egg, avocado, and spinach sandwich. It's a perfect way to start the morning.
I was very disappointed with my visit this morning. The hazelnut and dark roast coffee were both out in the lobby, and I didn’t have time to wait for fresh pots to brew. I asked if I could get a caramel latte instead, and they agreed. However, when I got to work and checked, I realized I never actually received coffee—just a cup of milk with syrup!
This location is very convenient and quick. I ordered the Baja Bowl with chicken this time. I asked for the yogurt on the side since I intended to eat it later, and they followed my request perfectly. I really appreciate the creamy avocados and how well all the flavors come together! I love trying new dishes, but this one is definitely still one of my favorites.
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