Cook Out - LITHONIA

The lines moved at a slow pace, but I believe it was just the time of day. The young woman who took my order was efficient, and everything was correct. The food was delicious, and my son and I had a lovely mini picnic in the park.

This place is the worst. I wanted to eat about 30 minutes ago. At first I ordered to throw the drive-thru. The girl who took my order was extremely rude about the Intercom. When I was rowing to get to the window, there were two girls who were in line with the window. Apparently, they couldn't understand the car that was behind me so they began to curse it. Then look at me, laugh and close the window. No one said? Hello or I'm with you. You closed the window, so I ran away. I'd rather go somewhere else. Customer service is switched on and off. One minute, there's someone nice and other times, not so much. That's disappointed because I like Cook Out, but I don't want me to go back.

Went here at 1:40am, or there about. Few cars in the drive through. Line moved fairly quickly. Order LOOKED correct. Got home to a huge disappointment. Wife ordered a cheese burger with a double order of cheese bites, and a coke. Received cheese burger with Cajun fries and chicken nuggets. The fries had a huge spot of Cajun seasoning, about a third were inedible. At least the coke was right. I ordered a regular pork Barbecue sandwich with onion rings and Cajun fries. I can't eat cheese, so I try to order things that won't have it. Received...a cheeseburger that was burnt black on the underside....onion rings and Cajun fries. Which also had all the seasoning in one spot. But..my mama didn't raise a wimp, I ate all the fries. The dog ate the cheeseburger. This is totally unacceptable. I work in restaurants, every order is important. Even the ones that come in late, and you want to go home. This is the last time I will ever come to this location, maybe not even other locations.

I was quite skeptical when I saw the long line for food, but I was pleasantly surprised to receive my order in under 15 minutes! The food was good, reminding me of the delicious meals I’ve had at Cookout in the past (it's unfortunate that many locations don’t live up to the standard anymore). The staff who took my order and handed me my food were very friendly and had a positive attitude. Overall, I was very impressed with this Cookout location!

The hot dog was overcooked and tasted burnt. I ordered cheddar bites, which were supposed to come as a full serving, but I only received five pieces.