Mcdonald's - Lilburn

The McDonalds on Five Forks is way better. This one is terrible. First they got my order wrong and charged me wrong, then when I politely pointed it out, simply looking for a correction I got a ?no you?re wrong? over and over as I tried to explain I wanted the sandwich NOT the meal. Which I explicitly stated in my order when asked. I patiently attempted to explain this and show my receipt over and over and was extremely gracious with them. I just wanted it corrected. That apparently didn?t even warrant an apology. Finally they apparently understood what I was saying. They gave me a refund for the difference but the drive through girl wouldn?t even look at me and the manager couldn?t muster up a simple ?sorry for the misunderstanding?. Mistakes happen but at least apologize and correct it.

The girl at the drive thru window that wears the nighttime bonnet to work doesn't speak. At all. Even when asked a question just stares at you. She can speak because I heard her talking to other employees but customers..shes not going to speak. I understand they are probably short staffed but she needs to stay home with her attitude problem and bonnet. The food was fine.

Worse service ever!! Placed a CLEAR order and paid then realized the fries were missing. When I mentioned the fries were missing they said I hadn?t paid for them. They spent 7 mins holding up the line saying I didn?t pay for fries. Is holding up the drive through 7 mins with 10 cars waiting worth the time they took to try and prove me wrong??? I said okay well just add the fries the manager then said I would have to drive back around to order them. I have never been so disappointed in McDonald?s!! The manager rudely returned my money and slammed the window. I hope the owner knows that they have made some poor hiring decisions!! I?m tweeting this also!

Not my favorite McDonald's. This location is okay, but definitelynot my go to when I want McDonald's. Only if I happen to be in the area starving with short time to grab anything else. My reasons: This location is usually busy with a long line. The food is way over priced compared to other McDonald's locations in greater Atlanta/Metro Atlanta and yet the food is always poorly prepared or not so great. One time they gave me a quarter pounder with cheese with so much ketchup it was alarming. Another time they gave me the worst dry fries ever. Even after I asked for another order of fries as a replacement, they were still super dry and just awful. I assumed it was a bad batch that time as the last time I visited in June the fries were fine. But the chicken nuggets were instead this time super dry and they forgot to give me sauce. They even charged me for the wrong order. The only reason I didn't get upset about it is because the order I paid for was $0.25 less than what my order would've cost. Friendly/Polite employees though.

August 7 12:30 am staff speedy and excellent service. Great overall experience. Provided all items exactly and with napkins. All food not overcooked and not old. Good service like this never happens at this location or really any other. 5/5