Buck's Pizza - Lexington

I've never had a complaint. I don't know anyone who works there. Every time I call, I'm always treated like I was family. Same by delivery people. Service: Delivery Meal type: Dinner Price per person: $30–50 Food: 5 Service: 5 Atmosphere: 5 Recommended dishes: Chicken Wings, Pizza

My family and I just moved to this side of town, and love trying new places. I ordered 2 very simple pizzas online. One was supposed to be a large ham and pineapple and one a large sausage and cheese. Online it says a bucks deluxe 3 topping And a one topping pizza was available for the family deal. Now, we have never eaten here so had no clue that a bucks deluxe meant it came with it's own toppings. That was not listed on the deal, so being our first order from here, I had no idea. So my fiance picked up the pizzas and brought them home. I noticed my ham and pineapple pizza was covered in mushrooms, peppers, onions, sausage, and pepperoni. So I called to see if there was any way I could have them fix that because I had no clue all those toppings came on my ham and pineapple pizza. I spoke with Lily. She was extremely rude and told me I ordered it wrong, it's my fault, I have to come pay for a whole entire new pizza, and they aren't going to fix it or give me a refund. I argued the point that those toppings should be listed so customers are aware that that's what they are actually ordering. She got silent and then just kept repeating the same thing she said before. I asked if I could speak to a manager because I wasn't getting anywhere. She lied and told me she was the manager and I couldn't speak to anyone else. So she said I could bring the pizza back and get a refund. I returned to their location with the pizza and Lily never showed her face or apologized for speaking to me the way she did over the phone. A woman named Beanie came to the front and told me the same thing Lily did. She was a little nicer about it, but their customer service isnt great. She started off telling me she never said I was getting a refund and it was my fault I didn't read the menu. The toppings are not listed on the family deal that I ordered from. If they were, I would have simply put a note in the prep instructions part to not add those toppings. Then, after arguing with me about it for a good 10 minutes, she finally gave me a refund and changed her tone. Her tone changed the second 2 new customers walked in behind me. We were hoping to find a great new pizza place to order from, but this place is definitely not it. I will never give a place my money that treats customers in that way. And Lily should definitely not be answering the phone and speaking to anyone, especially lying stating she was a manager. Definitely not a happy customer and can't believe that just happened the way it did. We got our money and went straight to Marcos, where we were greeted properly and the food was delicious as always!

Service: Takeout Meal Type: Dinner Food Rating: 3/5

This was our first time trying Buck's, and it was purely out of curiosity. I'm so glad we did! I placed the order online without any issues, and when I arrived, it was ready and hot! The staff at the front counter were incredibly friendly, polite, and welcoming. I ordered a customized Stromboli, and it was fantastic! I also got a Greek salad that looked and smelled amazing, but unfortunately, I accidentally dropped the box in the kitchen and spilled it everywhere. My mom ordered 10 Extra Crispy Mild Wings, and she said they were the best she’s ever had! I will definitely be returning, especially to get a salad to actually eat! I highly recommend everyone check it out; the only regret you'll have is missing out on some amazing food.

The restaurant has declined since the previous owner took over. The quality and taste of the food have worsened, while prices have significantly increased. I cannot recommend this place. Service: Takeout Food: 2/5 Service: 1/5 Atmosphere: 2/5 Recommended dish: Pizza