Riverside Cafe - Lewes

The restaurant serves delicious food prepared by enthusiastic individuals. I have seen firsthand the attention to detail they put into preparing meals for their... read more The restaurant serves delicious food prepared by enthusiastic individuals. I have seen firsthand the attention to detail they put into preparing meals for their customers. My brunch was cooked perfectly and the coffee was just what I needed.

It's been 25 minutes and I'm still waiting for a simple order.... unfortunately the place isn't set up to cope with simple orders. If you value your time...go e... read more It's been 25 minutes and I'm still waiting for a simple order.... unfortunately the place isn't set up to cope with simple orders. If you value your time...go elsewhere

After enjoying a leisurely walk by the river, we decided to grab a hot drink at Riverside Cafe. Unfortunately, our experience left much to be desired. We ordere... read more After enjoying a leisurely walk by the river, we decided to grab a hot drink at Riverside Cafe. Unfortunately, our experience left much to be desired. We ordered 2 chai lattes and a coffee latte, but despite the cafe not being busy, we had to wait 15 minutes for our drinks. The chai lattes were disappointingly not hot, but my husband drank his quickly as he was cold and thirsty. When I mentioned this to the waitress, she seemed uninterested. After ordering another chai latte and specifically asking for it to be hot, my husband was charged for the replacement drink, which took a long time to arrive. Although it was finally hot, the overall experience was marred by the disinterested staff, slow service, and lukewarm drinks. This has left us disappointed and we will not be returning. From Brighton.

Absolutely disgusting manager, heard him shouting at a young girl for no reason. Honestly horrible!!! read more Absolutely disgusting manager, heard him shouting at a young girl for no reason. Honestly horrible!!!

I waited 40 minutes for 2 coffees, an orange juice, and a tea at this restaurant. I had paid to sit inside the cafe but didn't have time to enjoy my drinks ther... read more I waited 40 minutes for 2 coffees, an orange juice, and a tea at this restaurant. I had paid to sit inside the cafe but didn't have time to enjoy my drinks there because they took so long to prepare. When I asked for my drinks to be put into take away cups, the waitress cashier rudely handed them to my husband and snapped at him to hurry up, even though we had already waited 40 minutes for them. Her behavior made us all feel unwelcome and the service was very poor. Unfortunately, the wait and the rude behavior even caused my elderly father to have an accident. Overall, it was a very unpleasant experience and I will be avoiding this cafe in the future. Despite usually enjoying our visits there, we will not be recommending it to friends and family due to this negative experience.