Kfc - Leesburg

What can I say KFC is read more What can I say KFC is

My mom and I visited KFC tonight to order the 20 Fill Up Box, and we encountered a very rude and unpleasant employee at the drive-thru. Despite clearly looking... read more My mom and I visited KFC tonight to order the 20 Fill Up Box, and we encountered a very rude and unpleasant employee at the drive-thru. Despite clearly looking at the menu that advertised the $20 Fill Up Box for Family Meals, the woman insisted that we were reading it incorrectly. She repeatedly interrupted us as we tried to place our order, and her dismissive attitude was incredibly frustrating. We’ve never experienced such discourteous and disrespectful service, especially not from KFC. Moreover, the manager didn't come out to address the situation or offer assistance. This was the worst customer service I've ever encountered, and I believe that woman owes us an apology.

If I could give this place a zero rating, I would! The customer service is terrible! They really need to have better staff managing this place. The employees di... read more If I could give this place a zero rating, I would! The customer service is terrible! They really need to have better staff managing this place. The employees didn’t even acknowledge the customers. The girl at the front only paid attention to the guy. They tried to charge me for six sauces but only gave me five pieces of chicken instead of six. It’s probably why they were ignoring everyone.

I arrived an hour before closing to pick up a Grubhub order, only to be told by the manager that they didn’t have it. I asked if she could help me out by matchi... read more I arrived an hour before closing to pick up a Grubhub order, only to be told by the manager that they didn’t have it. I asked if she could help me out by matching my order since I had walked there. Unfortunately, she refused to assist me in any way. I have the receipt and my account shows that I paid for the food, but I left empty-handed without a refund. It felt like I was robbed by the manager, who seemed unwilling to make an effort to fulfill my order. I would like to receive the food I paid for and hope to see her held accountable for her lack of service.

They are very friendly. I had to wait for my food but it was fresh . They forgot my chocolate cake, and I didn't notice till almost closing. I guess I didn't ne... read more They are very friendly. I had to wait for my food but it was fresh . They forgot my chocolate cake, and I didn't notice till almost closing. I guess I didn't need it anyway. I do wish they had wings at this location.