Panera Bread - Lees Summit

Stopped in to grab a crunch top bagle with honey almond spread. They didn't have honey almond and when I got to where I was going and opened my sack very disappointed bagle not fresh and hardly had any crunch top on it.

We always enjoy Panera food! Both of our kids will eat there which is rare if the food isn't burgers. Online ordering frequently doesn't work, which is frustrating. So, sometimes we order elsewhere just for the online ordering convenience. Staff are always nice!

Richard Wesley, Today I had a hard day. Will not bother with details, everyone seems to be having a hard time lately. But for context, my head just wasn’t screwed on right. I ordered over $50 worth of food tonight and received it quicker than I anticipated. However, I was disappointed to see the food wasn’t the normal level of quality I receive from this store. I also thought ingredients were missing from two of our sandwiches. I called and spoke with Richard who was very obviously busy enough. I complained and he listened, and overcame my complaints with compassion. I was wrong about the ingredients! lol. (Sorry Richard! But, he issued me a refund for my two items when I didn’t even deserve one because nothing was wrong! Richard said he could tell I was having a rough night and just wanted to help. He was so kind and genuine. Upon further reflection, I realized this same Richard I spoke with tonight was also my first boss EVER at this same Panera 10 years ago. He took care of me then as an employee but he knew me. It’s a whole other feeling to receive the same compassion 10 years later as an anonymous patron. Thank you genuinely for all you do and have done for our community!

The owner at this Panera is so nice!! He's always smiling and I can tell he treats his employees well. I always have a great experience when I come here. Thank you!

Ok usually I don't like giving bad reviews. I have visited this location 3 times in a month to see if I'm just the unlucky one every time or not. Simple order pick 2 wait for over 20 minutes to get my food. Everyone comes behind me and gets theirs while I still stand at the counter to collect my order. My order was skipped for the 3rd time or cleared out they had to go back to find it. Finally get it to go only to find out it's a 1/4 of a sandwich and the tiniest piece of bread I have ever seen at Panera. Very disappointed not only does it cost over 16 dollars for bad service and pitiful food. I hope no one else has this problem but I'm done with this location. My husband and I do a lot of reviews for Google and have never had this problem repeat some where. Maybe they need to start using the pagers again and make sure orders are served before they clear them out.