Reviews

Overall Total Score
2.4 out of 5
Acceptable | 129 reviews

What Bunny doesn't like about M&s:
Pity that the upstairs cafe is no longer open. The downstairs one is so confusing badly layed out. The food is dire, pre packed reheated. I now hear that drinks are no longer served in cups with a saucer, but are in canteen style mugs...Ugh!! I no longer use the cafe. View all feedback. What frances292 likes about M&s:
a clean and well run café which most of the time seems busy the drinks and cakes are ok the only down side is many times the choice of food is very limited and for some reason the out of stock items are not replaced until the next day View all feedback.

Reviews from various websites

Gastroranking-it
1.8 ★ from 50 reviews
Jeremy
26.10.2024 - 06:46

Had fish and chips gastro pub if I was served this in a pub I would not go again dried up fish and chips stuck together sorry but not up to usual m s standards

LeedsYorksUK
26.10.2024 - 06:46

I ordered the all day vegetarian breakfast it costs almost £10. The beans were barely heated, the hash browns weren 't even lukewarm and the avocado was so hard...

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Tim
26.10.2024 - 06:46

I haven’t used the M&S cafes for a few years . I opted for the all day breakfast and was surprised to see it arrive at my table just after I sat down. I assume...

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Bunny
26.10.2024 - 06:46

Pity that the upstairs cafe is no longer open. The downstairs one is so confusing badly layed out. The food is dire, pre packed reheated. I now hear that drinks...

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C
26.10.2024 - 06:46

Exceptional afternoon tea for 7. Huge thank you to Millie, Dan (and other lady, apologies, I forgot your name) from the food hall, and Georgia, the cafe manager...

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M&S Café offers a promising experience with good-quality food and a welcoming atmosphere, particularly praised for its coffee and afternoon tea service. However, frequent complaints highlight issues with cleanliness, including dirty tables and a lack of staff to manage the high volume of customers. Menu variety also draws criticism, especially during peak times. While some have enjoyed improvements in service and organization, others remain disappointed, particularly regarding the availability of cakes and overall hygiene. Loyal patrons appreciate the café’s potential but hope for consistent attention to cleanliness and better planning on busy days.

Tripadvisor
2.4 ★ from 68 reviews
irene
14.11.2023 - 22:06

This restaurant does not offer good value. I was offered to try their new coffee for an extra cost, but it didn't taste any different. I paid £2.00 for a square...

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Marie
14.11.2023 - 22:06

Ordered 2 breakfasts, both not even warm , waste of money, won't go again. Cafe was very busy was lacking staff which certainly didn't help.

sandalian
14.11.2023 - 22:06

The management at M and S should return to the fundamentals. If they are unable to hire enough staff to operate the restaurant, they should consider closing it...

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973jen
14.11.2023 - 22:06

Ordered 2 breakfasts with coffee for £24.70 . You get 2 slim sausages, streaky bacon, poached eggs, rostis, small bowl of beans, 1 mushroom 1 slice of toast. No...

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merlinwizzard100
14.11.2023 - 22:06

£3.49 for a “large” latte? Well I’d hate to see the “regular” whatever that is. Ok, Costa charge £3.60 for their large latte, but this is huge. In fact it has m...

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Gastroranking-uk
2.5 ★ from 61 reviews

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