Reviews

Overall Total Score
3.7 out of 5
Very good | 295 reviews

What Daisy Thomas doesn't like about Mr Pretzels:
I enjoy the pretzels at this restaurant, but I have had a negative experience with one particular employee who appears to be of Asian descent. Every time I visit, she has a sour expression and acts as if she is doing me a favor by serving me, even though I am the paying customer. This attitude is off-putting and makes me hesitant to return when she is working, as her behavior is both gloomy and rude. As a loyal custo... View all feedback. What Miriam Uhrig likes about Mr Pretzels:
Excellent delicious pretzel woooo! So happy you guys are on here! Delivery driver offered phenomenal customer service too! Thank you. Would highlight recommend if you want a pretzels spot and order again! View all feedback.

Reviews from various websites

Gastroranking-it
2.6 ★ from 50 reviews
AMANDA
05.09.2024 - 04:39

My delivery never arrived....I didn't receive my food

Crystal
05.09.2024 - 04:39

Well let me tell you something do not eat from this place ! The manger that goes by the name Angela is super rude no customer service dirty floors spider webs a...

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Ruhul
05.09.2024 - 04:39

Shocked. First time at this branch. My review isn 't about the pretzels as they are always fresh and tasty at every branch. I walked into this store with the fe...

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NAVEENKUMAR
05.09.2024 - 04:39

The Pretzels they make is so good. The service persons are so nice.

Mariana
05.09.2024 - 04:39

I love these pretzels. I visit it every week. I wish there were tables for us to sit at.

This branch of the pretzel shop received mixed reviews, with some customers praising the delicious pretzels and friendly staff while others experienced issues with hygiene standards, rude management, and subpar customer service. Despite the food being tasty and freshly made, concerns were raised about cleanliness and staff training. The inconsistent experiences may make customers wary of returning. However, those who had positive interactions highlighted the excellent pretzel flavors and prompt delivery service. It seems that while the food may be a hit, improvements in customer service and cleanliness are needed for a more consistent dining experience.

Menu
2.4 ★ from 10 reviews
Adele
25.02.2022 - 14:26

Very rude staff. Didn’t serve me or look at me for ages. Then gave someone else that ordered after me and ordered the same thing first and was rude about it

Edward
25.02.2022 - 14:26

I went to this restaurant today with my partner. The staff seemed annoyed when they had to interrupt our conversation. There was no customer service, they didn'...

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Isaac
25.02.2022 - 14:26

I love this place! They have a wide variety of pizzas to choose from, and my favorite is delicious. It's the perfect spot for a quick snack break while shopping...

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Daisy
25.02.2022 - 14:26

I enjoy the pretzels at this restaurant, but I have had a negative experience with one particular employee who appears to be of Asian descent. Every time I visi...

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Adrian
25.02.2022 - 14:26

I visited the store in Trinity Leeds. I was disgusted. This awful woman who I took a picture off gave me the WORST CUSTOMER SERVICE I HAVE EVER HAD and that’s m...

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Google
3.9 ★ from 123 reviews
Tripadvisor
3.4 ★ from 33 reviews
Gastroranking-uk
3.7 ★ from 139 reviews

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