Jack's - Lawrenceburg

Food was pretty good and reasonably priced last time I went. I hope not too much has changed read more Food was pretty good and reasonably priced last time I went. I hope not too much has changed

Have tried to eat there a couple times lately. Had to leave both times because of time limitations. One person had ordered said he had waited forever on his foo... read more Have tried to eat there a couple times lately. Had to leave both times because of time limitations. One person had ordered said he had waited forever on his food. Still not recieved it. No one even acknowledged me standing at the register for 10 minutes with only 1 other customer at the front. Only 30 minutes for break and you cant even get anyone to take your order. Always have to wait longer than you should to have order taken. Lately is just ridiculous. This is not an isolated incident with the day shift crew. Night shift tends to be better.

My food was horrible. theThe fried chicken sandwich i had was not fresh whatsoever. It was overdone and hard to chew. the fried chicken had been sitting in a wa... read more My food was horrible. theThe fried chicken sandwich i had was not fresh whatsoever. It was overdone and hard to chew. the fried chicken had been sitting in a warmer all day and you could tell it. the fries they served me were supposed to be a large but i received a small fry with my combo. so i was overcharged. also i didnt receive my comeback sauce that i requested and was rang in on my receipt that i received. The woman working the drive thru window was rude and had the personality of a qet mop. her energy seemed to be that she really didn't like her job. I could tell cause she didn't care about the food quality she gave me or the customers needs at the drive thru. i had to ask her for a straw and a spoon for my shake i ordered. the shake was runny and had too much milk in it so it seemed like a melted ice cream shake.

Went through the drive-thru. I was the only car in line. Placed my order, even repeated it twice. Get to the window, still the only one in line. The lady takes... read more Went through the drive-thru. I was the only car in line. Placed my order, even repeated it twice. Get to the window, still the only one in line. The lady takes my money and has me pull to the white line, again I'm still the only car in line, but I pulled forward as she asked. The food comes out almost immediately. I'm thinking wow, this is good. Anyway, get my food (I should have checked the bag, but I mean I was the only car in line and figured they got it right. Drive all the way home and start u bagging our food and wouldn't you know they shorted me two of my items. If this had been the first time I would think hey it happens sometimes, but they literally short me something Everytime I go through the drive-thru. I called to get them to make note so I can come back at a later time and get my money back and get excuses about new employees, being short handed and whatnot. Gas is not free and having to make two round-trips everytime I order from the drive-thru gets costly not to mention just plain inconvenient. Excuses and apologies don't make up for time lost or gas consumed. No other offer was made by the manager that took my call other than she wanted to know if I was going to come back after the food. No ma'am I won't come back after it because by the time I made the trip, the food I had would be cold and I wanted my family to eat while it was fresh. Train your people right, then treat your people right and they will stay and do you a great job. Maybe then you won't have to make excuses for shotty service. As for me, this was the last straw. I won't be spending anymore of my money with Jack's of Lawrenceburg, TN.

That guy nane jo sland head seat down me and my familey eat the oder on the Screen. And he leve 12 should have stay help. He doe know what he read more That guy nane jo sland head seat down me and my familey eat the oder on the Screen. And he leve 12 should have stay help. He doe know what he