Dunkin' Donuts - LATHAM

The woman working overnight sounds like she’s on her last leg plus, she has no sense of urgency. There was one car in front of me and I waiting in line for about 15 minutes. Once i get to the window the woman says she has to remake the order because everything got cold. This will be a 30 minute ordeal for 2 drinks and 2

I go late night the woman nows what she was doing there by herself. Perfect customer service everything I asked for was done perfectly ! I always go late night .

The food was half cooked, and they got everything in my order

We went through the drive through today at 7:58pm today. My husband nicely said hello and the nice lady was like hi how can I help you and then my husband said oh wait sorry one second and then some other person snapped around out of no where and was like why are you saying hello if you don’t want to order with so much attitude and then they went silent. He literally said hello as a gesture of kindness in greetings but to receive attitude and being yelled at for no reason was so unnecessary. We decided to leave and not order bc clearly there’s something going on there and we didn’t want to stress anyone out.

I come to this location every single day without fail, sometimes 3-4 times a day. The morning staff are very sweet. However, it takes 30 minutes just to get through the drive through. I showed up at about 7pm the other day and the night shift was very rude complaining that I was ruining her break and she had to finish eating before fulfilling my order. So I sat at the window for another ten minutes when there was another person on shift. There is a super nice dunkin right down the road and I will be going there instead now.