Cafe Rio Fresh Modern Mexican

On Saturdays, I look forward to ordering the Baja Shrimp meal...and last night, I placed an order for the shrimp tacos through my app. I was happy to go pick up my order because I THOUGHT I would be eating nice, juicy, seasoned shrimp for dinner. I went all the way home, sat down, and opened my box only to find about 4 pieces of TINY, DRIED OUT, HARD pieces of shrimp on each taco! I was completely appalled that an employee would even serve such food! I immediately called the restaurant and no one answered! I got in my car to return the meal and called again, NO answer! When I arrived at the store, there were only 2 people ordering food, and the restaurant was basically empty, so I was confused why no one answered the phone. After waiting for a while, I spoke with an employee and told him about the food and gave it back to him. He informed me that they don't have any more shrimp for the night. At that point, I just wanted my money back. He called for his manager, who then gave me my money back and a dry apology after she asked the employee to get me some fresh shrimp, and he informed her that they were out of shrimp. I will not return to this location. If you don't order through the app, they take forever to service people, and they never answer the phone.

I went in to pick up a late lunch takeout for my family and waited in line for 30 minutes. There were three people ahead of me in line so I didn’t think it would take very long to order. Granted one of the people ahead of me had a few dishes to order and it appeared some online orders were coming in too. However, the people taking orders were working in slow motion as they put together the orders. They didn’t seem to be working as a team, and whenever they asked for refills (multiple times) from the back they were ignored. So the two taking orders had to keep leaving to go to the back to refill various items at the ordering counter. It was maddening how inefficient and slow the whole endeavor took.

Went in to have lunch. Took them 30 mins to help the customers in front of us. Get up to order my food and they say they are out of steak and have to cook some. Hadn’t even put it on the burner yet even though it was out already. Tells me another 10 mins I will have to wait. Then when the streak is finally ready she gave me such a small portion I left hungry.

This is the SLOWEST Cafe Rio I have ever been to. Not just once but every time. What is the deal? Don’t come here if you want your food quickly. That will never happen.

I’ve been to this location a few times only in the evening and the service, quality, and food portions always bring me back. The manager is the best she’s always friendly, smiling and will go beyond what you expect to satisfy and help a customer out. I’m a first responder and she and her staff have always given me the first responder discount, which i appreciate so much. This location is the best in the city hands down!! Vegetarian options: Vegetarian salad with rice and beans is a classic that slaps and is my go to every time i visit. Dietary restrictions: Vegetarian salad with rice and beans is a classic that slaps and is my go to every time i visit.