L'Estanquet - Full Menu

My family and I visited for my daughters 14th birthday. There were 5 of us the youngest being 5. We picked a table and sat down, there was no indication the tab... read more My family and I visited for my daughters 14th birthday. There were 5 of us the youngest being 5. We picked a table and sat down, there was no indication the table had been pre booked. The staff were just looking at us with no hello or anything. A waitress brought over a bottle of water but didn’t say anything to us. The restaurant was half full with lots of tables available, tables that arrived after us were getting served and were given menus before us. We had waited for 15 minutes by this time I was getting a little frustrated because the staff were looking at us and totally forgot ignoring us. I asked politely for menus and the lady in charge said our table was reserved, and we would need to move, at this point I went into the fact we had waited so long to be told this, when we were given water and walked passed on a number of occasions and never told. I told the lady that this was completely out of order when half the restaurant was empty with no signs on any of the tables. If we were told earlier we would of happily of moved to a different table. The attitude of the staff was disgusting, and all we wanted to do was celebrate my daughters 14th birthday and spend some money! Customer service is simple look after the customer don’t treat them like dirt!

Called in for lunch while visiting area. Food we all had was very good. Service was good and staff were very friendly. Restaurant is overlooking walled fortress... read more Called in for lunch while visiting area. Food we all had was very good. Service was good and staff were very friendly. Restaurant is overlooking walled fortress. Good scenery while relaxing and eating lunch.