Wingstop - Laredo

Manager ASHLEY was rude and disrespectful, she told me that I could not have my 4 year old encanto cup with her water, that it was not allowed. Later when I ord... read more Manager ASHLEY was rude and disrespectful, she told me that I could not have my 4 year old encanto cup with her water, that it was not allowed. Later when I ordered my food 15 wings combo with two dips she said that only ranch was allowed that I could not get another dip. I walked out and left to another restaurant. Never going back to this location.

The so called store manager is rude. She always has an attitude! Ruined our dine in experience. A few days ago they forgot my sister’s wings and they only gave... read more The so called store manager is rude. She always has an attitude! Ruined our dine in experience. A few days ago they forgot my sister’s wings and they only gave her her Buffalo fries; she went back and the store manager told her she could come back another day and get a meal as she had no time to wait for her wings since she had to go to work. We come again for her meal, and the manager is being rude from the start. My sister asks if she’s getting Buffalo Fries because that was on her original meal, the lady asks if she got her fries the last time, my sister says yes but continues to explain that she ordered Buffalo Fries the first time. Manager rudely interrupts to which my sister says, “ma’am I’m not done talking.” Anyways, the manager said she could only give her regular fries and my sister says , “okay, then can you charge me the Buffalo and ranch, but put it in the fries?” and the lady rudely replies, “if we are giving you the ranch and Buffalo, we are giving them to you on the side.” She was rude from the start; it’s not the first time we experience her bad attitude. I feel bad for the other employees, they look miserable:

When all the others who were in front of me, they made a line to the orders they had, whether by phone or online. Two other people came in after me and a guy cu... read more When all the others who were in front of me, they made a line to the orders they had, whether by phone or online. Two other people came in after me and a guy cut in front of me to pick up his order that wasn't even paid. The team member did nothing about it, especially when I asked him: “I didn’t have to wait to pick up my order?” (Since mine was already paid online. The team member ignored me and gave me my stuff. I just think that if we all pick up and you don't need to make a line for them, then they should have another area for this OR have all orders to skip PAID for a line. I never come to this place again.

Like everyone else in line, I waited to pick up my order, which I had placed in advance online. Two people arrived after me, and one guy cut ahead to collect hi... read more Like everyone else in line, I waited to pick up my order, which I had placed in advance online. Two people arrived after me, and one guy cut ahead to collect his order, which hadn’t even been paid for. When I pointed this out to a team member by asking, "So I didn’t have to wait in line to pick up my order?" (since mine was already paid for online), he ignored me and simply handed me my items. I believe that if customers are picking up orders, there should be a separate area for unpaid orders or a policy that requires pre-paid orders to skip the line. I won’t be returning to this location.

I’ve been a customer for over 10 years and always order the same thing. I’ve never had an issue, and when I did, the managers were usually very attentive. Howev... read more I’ve been a customer for over 10 years and always order the same thing. I’ve never had an issue, and when I did, the managers were usually very attentive. However, this time, Manager Elsa didn’t take responsibility for getting our order wrong and was rude about it. I went back to correct my order, and as a self-employed critic, I found her customer service to be very lacking; she didn’t apologize at all. How rude!