Subway - Lansing
Subway
Description
At this local eatery, customer experiences vary significantly based on the staff on duty. While some patrons appreciate the friendly, attentive service, especially from younger employees, others report frustrations due to long wait times, staffing shortages, and inconsistent food quality. Complaints have arisen about the management's treatment of staff, resulting in a tense atmosphere that affects service. Although occasional highlights include fresh cookies and accommodating staff, many diners express disappointment in receiving incorrect orders or unprofessional interactions. Ultimately, the dining experience appears heavily influenced by employee attitudes, with a call for better staffing and training to enhance consistency.
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Feedback
Subway is one of my favorite places to eat. I always appreciate that my order is consistently correct.
Today's dining experience was not the best. I visit this restaurant twice a week and usually receive excellent service from the younger employees who work there. They work well together and always provide great service. However, today was different as the older female and male team did not provide a pleasant experience. The male employee seemed distracted and did not listen properly, resulting in me receiving the wrong bread and missing the additional cheese I wanted. The female employee, who seemed to be in her 40s, was irritated when I tried to customize my sub. I was surprised to learn that the Specialty Subs cannot be changed, and if that is the case, I will just order a Build Your Own instead. Although I was polite, I was frustrated by their lack of professionalism. A tip for future reference, it is not advisable to address customers with nicknames like "hun" or "sweetie," as some people may find it disrespectful in a professional setting. Overall, this subway is just like any other, but the experience heavily relies on the employees' attitudes and service.
I not only got my sub hot and delicious but I wasn't feeling well and the attendant went beyond the call by saving me from passing out! Great place and great employees!!
The staff of 1.5 people did a great job handling a busy crowd. They had all the ingredients to make my daughter and me a sub. The first place we went to didn't have basic ingredients for simple sandwiches. Overall, it was a bit disappointing.
After a 14-hour day I went to close in 10 minutes, they were very nice, loaded my veggie under the way I like it, and took the 2-3 additional customers behind me. After such a long day I needed it. Thank you.
Menu
Side Dishes
Miss Vickie's Salt Vinegar Cals)Tangy vinegar seasoning + sea salt—this is a farm‐inspired take on a classic.
$1.5 Sunchips Garden Salsa Cals)The taste of red tomatoes & green jalapeno peppers delivered right to your mouth on waves of whole grain goodness.
$1.5 Lay's Bbq Cals)It all starts + farm‐grown potatoes; cooked & seasoned to perfection. Then we add the spicy sweetness of BBQ sauce. So every LAY'S potato chip is perfectly crispy & delicious. Happiness in Every Bite.
$1.5 Baked Lay's Bbq Cals)SNACK A LITTLE SMARTER + Baked LAY’S BBQ Potato Chips. It’s the LAY’S BBQ chip you love; just Baked; so you still get of that sweet/spicy BBQ flavor.
$1.5 Miss Vickie’s Lime Cracked Pepper Cals)Bring on the tangy crunch. Miss Vickie’s Lime Cracked Pepper kettle cooked potato chips are bursting + refreshing lime & bold pepper flavor.
$1.5 Doritos Cool Ranch Cals)$1.5
