Subway - Lansing
Subway
Description
At this local eatery, customer experiences vary significantly based on the staff on duty. While some patrons appreciate the friendly, attentive service, especially from younger employees, others report frustrations due to long wait times, staffing shortages, and inconsistent food quality. Complaints have arisen about the management's treatment of staff, resulting in a tense atmosphere that affects service. Although occasional highlights include fresh cookies and accommodating staff, many diners express disappointment in receiving incorrect orders or unprofessional interactions. Ultimately, the dining experience appears heavily influenced by employee attitudes, with a call for better staffing and training to enhance consistency.
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Feedback
Only one worker at a busy time, especially with online orders. we needed 30 minutes to get our food. from many meats and ingredients. the worker was great, but they have to hire more people.
The worker did a great job, but was alone. it took 30 minutes with just a few people in front of us, they urgently need more workers.
I have a pizza with a few sweets. the pizza is small, the toppings are big. I asked her to cut her up because who likes to take a bite, the whole piece of tomato come out? they don't want to get that, so I can still get bigger pieces than I want.
Today's dining experience was not the best. I visit this restaurant twice a week and usually receive excellent service from the younger employees who work there. They work well together and always provide great service. However, today was different as the older female and male team did not provide a pleasant experience. The male employee seemed distracted and did not listen properly, resulting in me receiving the wrong bread and missing the additional cheese I wanted. The female employee, who seemed to be in her 40s, was irritated when I tried to customize my sub. I was surprised to learn that the Specialty Subs cannot be changed, and if that is the case, I will just order a Build Your Own instead. Although I was polite, I was frustrated by their lack of professionalism. A tip for future reference, it is not advisable to address customers with nicknames like "hun" or "sweetie," as some people may find it disrespectful in a professional setting. Overall, this subway is just like any other, but the experience heavily relies on the employees' attitudes and service.
Menu
Side Dishes
Miss Vickie's Salt Vinegar Cals)Tangy vinegar seasoning + sea salt—this is a farm‐inspired take on a classic.
$1.5 Sunchips Garden Salsa Cals)The taste of red tomatoes & green jalapeno peppers delivered right to your mouth on waves of whole grain goodness.
$1.5 Lay's Bbq Cals)It all starts + farm‐grown potatoes; cooked & seasoned to perfection. Then we add the spicy sweetness of BBQ sauce. So every LAY'S potato chip is perfectly crispy & delicious. Happiness in Every Bite.
$1.5 Baked Lay's Bbq Cals)SNACK A LITTLE SMARTER + Baked LAY’S BBQ Potato Chips. It’s the LAY’S BBQ chip you love; just Baked; so you still get of that sweet/spicy BBQ flavor.
$1.5 Miss Vickie’s Lime Cracked Pepper Cals)Bring on the tangy crunch. Miss Vickie’s Lime Cracked Pepper kettle cooked potato chips are bursting + refreshing lime & bold pepper flavor.
$1.5 Doritos Cool Ranch Cals)$1.5
