Subway - Lansing

Only one worker at a busy time, especially with online orders. we needed 30 minutes to get our food. from many meats and ingredients. the worker was great, but... read more Only one worker at a busy time, especially with online orders. we needed 30 minutes to get our food. from many meats and ingredients. the worker was great, but they have to hire more people.

The worker did a great job, but was alone. it took 30 minutes with just a few people in front of us, they urgently need more workers. read more The worker did a great job, but was alone. it took 30 minutes with just a few people in front of us, they urgently need more workers.

I have a pizza with a few sweets. the pizza is small, the toppings are big. I asked her to cut her up because who likes to take a bite, the whole piece of tomat... read more I have a pizza with a few sweets. the pizza is small, the toppings are big. I asked her to cut her up because who likes to take a bite, the whole piece of tomato come out? they don't want to get that, so I can still get bigger pieces than I want.

Today's dining experience was not the best. I visit this restaurant twice a week and usually receive excellent service from the younger employees who work there... read more Today's dining experience was not the best. I visit this restaurant twice a week and usually receive excellent service from the younger employees who work there. They work well together and always provide great service. However, today was different as the older female and male team did not provide a pleasant experience. The male employee seemed distracted and did not listen properly, resulting in me receiving the wrong bread and missing the additional cheese I wanted. The female employee, who seemed to be in her 40s, was irritated when I tried to customize my sub. I was surprised to learn that the Specialty Subs cannot be changed, and if that is the case, I will just order a Build Your Own instead. Although I was polite, I was frustrated by their lack of professionalism. A tip for future reference, it is not advisable to address customers with nicknames like "hun" or "sweetie," as some people may find it disrespectful in a professional setting. Overall, this subway is just like any other, but the experience heavily relies on the employees' attitudes and service.

The staff of 1.5 people did a great job handling a busy crowd. They had all the ingredients to make my daughter and me a sub. The first place we went to didn't... read more The staff of 1.5 people did a great job handling a busy crowd. They had all the ingredients to make my daughter and me a sub. The first place we went to didn't have basic ingredients for simple sandwiches. Overall, it was a bit disappointing.