Biggby Coffee - Lansing
Biggby Coffee
Description
While Biggby's drive-thru promises quality coffee and a welcoming atmosphere, recent visits unveil a mixed bag of experiences. Patrons frequently encounter frustratingly slow service, with waits extending beyond reasonable expectations, even during quiet periods. Despite the occasional mishap with orders, staff members often display friendliness and willingness to correct mistakes. While the quality of beverages and food remains commendable, the restaurant's apparent understaffing raises concerns. Additionally, some guests have raised hygiene issues, notably relating to ice machine upkeep. Overall, Biggby offers a decent alternative to competitors, but improvements in service efficiency are urgently needed.
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Feedback
We have been sitting here waiting for our 2 Butter Bears and 1 Pup Cup for our dog Floyd for over 30 minutes! There is another couple that's been here waiting for even longer than we have! I've been drinking coffee and going to coffee shops very regularly since I was about 14 years old, and this is BY FAR the slowest experience that I've ever had at a coffee shop! And they aren't even busy! This experience is something else!
I don't usually post poor reviews. However, the wait time for the drive thru was really obnoxious and our drinks were made wrong. The baristas were friendly and remade them before they even handed them out but didn't rinse the cup so the foam was still inside the beverage when we ordered non dairy beverages. I'm just disappointed by this experience.
Worst cashier ever, doesn't listen! Had to go back have my hazelnut mocha remade, only to have another really bad tasting coffee! I can't even taste the coffee! Zero stars, 2 thumbs down, do not recommend! ?
This Biggby location almost always messes up my order, a very simple order, and is rude when confronted about it. Also would not reimburse me for the price difference when they charged me for the incorrect drink even after I asked about why it was a different price. There are two very nice workers here but everyone else is rude.
The drink was enjoyable, but I was hoping to find a quiet spot to study. Unfortunately, there was music playing in the lobby as well as in the kitchen area from the barista. While one type of music can be nice, having two different sources creates a sensory overload that's quite unpleasant.
Menu
Specials
Sweet Foam Irish Cream Cold Brew$6.5Seasonal Lto
Chocolate Covered Leprechaun Latte$7.3 Foggy Irishman Latte$7.3 Frozen Chocolate Covered Leprechaun Latte$7.8 Frozen Foggy Irishman Latte$7.8 Frozen Irish Bog Latte$7.8
