Arby's - Lansing

I, personally, like the food. However, if you work for a food delivery service, this isn't any kind of drive thru line you want to get stuck in after 7pm.(ever... read more I, personally, like the food. However, if you work for a food delivery service, this isn't any kind of drive thru line you want to get stuck in after 7pm.(ever really). This place stays busy and you'll easily get stuck for 15-30 minutes. And no, it has absolutely nothing to do with the pandemic or worker shortages... It's ALWAYS been like this. I can't speak for dining in as I've never set foot inside this location.

The drive thru is always so slow and they often forget items. I then have to go back and wait forever in the drive thru again because their dining room isn’t op... read more The drive thru is always so slow and they often forget items. I then have to go back and wait forever in the drive thru again because their dining room isn’t open just to get what I paid for the first time.

I will never eat at this Arby's again. I sent an email to their corporate office and have yet to get a response. I was served a piece of raw chicken and ok, I g... read more I will never eat at this Arby's again. I sent an email to their corporate office and have yet to get a response. I was served a piece of raw chicken and ok, I get you were busy but when my fiance took it in he was treated as if we we're lieing. How the heck do you lie about that?! We took pics and the messed up thing was, I took a fricken bite and swallowed it before realizing it was raw. They had breaded it and put the buffalo sauce on it so I could tell until it was to late. Do you know what your body goes thru when you consume a raw piece of chicken?! Let me tell you, its not pretty. I feel awful for my fiance for having to help me and clean up after me. It was awful. I was supposed to start a job the following day, that didn't happen. So, thank you Arby's for such a unforgettable experience my fiance and I most likely will never forget.

The drive thru is always so slow and they often forget items. I then have to go back and wait forever in the drive thru again because their dining room isn?t op... read more The drive thru is always so slow and they often forget items. I then have to go back and wait forever in the drive thru again because their dining room isn?t open just to get what I paid for the first time.

Usually a 5 star place at lunchtime only. Nite crew is a 1 star or less. I said no thanks to using my name for order as this is a stupid unsafe practice trying... read more Usually a 5 star place at lunchtime only. Nite crew is a 1 star or less. I said no thanks to using my name for order as this is a stupid unsafe practice trying to give us false feelings . So Jacob said out loud no thanks when my order was ready. Verybad manners, us the dame order number like professionals do . Reprogram computer to use real numbers not aaahgkw4acav !!! Whatthe heck is that ! Very unprofessional Arby 's... Tomatoes on sandwich we 're expired, was offered new slices when I pointed itout. Another bad violation, expired tomatoes infect the entire sandwich and kitchen. Sandwich was drowned in honey mustard saucetop and bottom that appears to be watered down intentionally. Bacon almost too hard to chew. Never nuke bacon use other cookmethods please. Lobby spotless and Jacob constantly cleaned the area at FC and lobby, well done.