Friendly's - Lancaster

American, Delivery Services, Desserts
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Friendly's

Friendly's
3.6 / 5 (456 reviews)

Description

**A Mixed Bag at Friendly's: A Restaurant's Journey Through Service and Nostalgia**

At Friendly's, diners have experienced a blend of nostalgia and disappointment. Many appreciate the friendly service and cherished memories associated with the beloved chain, particularly fond of the ice cream offerings like the JIM DANDY. However, frustrations arose over curbside pickup inefficiencies and unaccommodating staff attitudes, particularly towards customers with mobility issues. While some praised the quality of the food and the attentive service from certain staff members, others felt neglected and unwelcome. Ultimately, diners express a strong desire for the chain to revamp and maintain its presence, highlighting both its heartwarming past and areas needing significant improvement.

Last update: 10.07.2026 from: SARAH

Feedback

★ 3.6 / 5 from 456 reviews
sarah-haughton-1
19.02.2025

The staff at this restaurant were incredibly friendly and provided exceptional customer service. Sadly, we don't have this fantastic restaurant chain in our state, and I truly hope the owners recognize its potential and keep it in operation. It was one of our favorite spots while growing up, especially for the Buffalo wings and ice cream. Thank you, Friendly's, for the wonderful memories with friends and family. Please don't close down; instead, think about refreshing the locations. America loves this chain! Promote it online, send out mail coupons, host more events—anything but shutting down! The ice cream was just as delicious as always; I had a JIM DANDY, and it was amazing! Truly the best ice cream chain!

arnelle-rivera
19.02.2025

We arrived at 9 PM on a Saturday only to find out that the kitchen had just closed, leaving us with only ice cream as an option. After a long day at Dutch Wonderland, we were really looking forward to a proper meal, so it was disheartening to have to go elsewhere. I've never experienced this issue at the Friendly's location near me. It seemed like the staff just wanted to leave for the night.

twilightlupine-silva-3
19.02.2025

It was a particularly busy evening at the restaurant. The food was absolutely delicious, but I thought the price for the chicken tenders was quite excessive—$16.00 for only four small tenders, a side of fries, and a small coleslaw. Moreover, our waitress overlooked some of our requests, such as when my dad asked for more iced tea. Despite these setbacks, we still enjoyed a lovely meal and were happy we decided to come.

fritsch-dixie
17.03.2023

We hadn't dined at Friendly's in over 15 years, as the locations near NYC had closed down. I was pleasantly surprised to find that the food and ice cream were just as great as we remembered. The staff was friendly, and the service was quick, even though they were a bit short-staffed.

luisa-bauch
17.03.2023

Friendly 's...you mean NOT so Friendly 's...Walked in and the waiters were standing at the front desk. I had to say good morning. And they didn 't even respond to my Mom when she greeted them! We were seated and found out that breakfast time had passed. Mom wanted pancakes and when the waitress heard that, she said Well if u want to leave, I won 't feel any kind of way . We would 've chosen something on the menu, but there wasn 't any encouragement to stay. First and last time at NOT so Friendly 's

FAQ

The restaurant offers free WiFi for its visitors.

You can watch major sports events on a screen / TV right in the restaurant.

The restaurant accepts the common credit cards.

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