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Contribute FeedbackWahaca on Southbank offers delicious food but falls short on service according to multiple diners. Issues include long wait times for service, lack of drink-only options, and inefficiency in serving orders. While the food is commendable, the service is lacking compared to other Wahaca locations. With scenic views of the Thames and a wide range of flavorful dishes, the establishment still has potential with dedicated and friendly staff members who enhance the overall dining experience. Despite the flaws in service and a few hiccups in management, the food quality at Wahaca remains consistent and highly satisfying.
Apart from one naturally friendly female waiter near entente, service was androidesque. Allergy ordering is like no other and results in mains being presented prior to starters. Whilst waiter took away mains until starters served Manager could not have cared less. Unusually, we were not asked if further drinks were to be ordered. So, dullnouting with children, none of whom were engaged with, except bu bubbly lady downstairs. Wahaca received feedback. Cared even less then Manager here and even referred to checking CCTV??? After using Wahaca for over 1w years or so, never again.
We were really looking forward to having a meal here last night. We arrived at the doors at 5.30pm as we were on our way to the National Theatre. They were still on a lunch break! We have always had a good meal here so we were very disappointed. How can a lunch break last until 7pm as it said on the door. Many people turned up so a lot of custom was missed.
Liza is amazing! She is a valuable asset to your team and truly shines. She is extremely helpful, kind, and knowledgeable. An outstanding employee.
Very tasty food and exceptional service from Rubin who was very helpful and attentive. This was my first visit to Wahaca for many years and I was very impressed with the great selection of dishes available. We sat downstairs which was a bit squashed and there was some drilling noise from works on the building which was annoying. Otherwise it was a lovely lunch and I am happy to recommend it.
Food excellent and well presented. My husbands first time there and he was very impressed. Staff very helpful and willing to explain the menu. Beautiful setting overlooking Southbank. Will definitely go back