Marriott - Lambeth
Marriott
Description
A restaurant experienced a mix-up with a birthday package delivery but Camila went above and beyond to rectify the situation, impressing the patrons. However, Karla, the supervisor, and the restaurant manager failed to make amends for the mistake. Another review praised the hotel location and breakfast but criticized the steak restaurant. Great service, amazing views, and delightful surprises were highlighted in a review that described a five-star hotel experience. A final review recommended the restaurant for great food and stellar service with an incredible view of the Thames River, Big Ben, and Westminster Abbey.
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I ordered a cheeseburger cooked to medium doneness, but instead received a list of issues. I mentioned to the server that at an independent restaurant I could get a medium burger, which seemed to upset him. I ended up ordering the fish and chips, which was just okay. As I continued on to Surrey, I decided to send a few pictures of cheeseburgers to the uninformed server. My request was never denied.
Nice service and the meat is outstanding. I want there with my daughter and we had a good moment. Better to book in advance to avoid disappointment as the restaurant is famous and close to the London Eye. After 8pm is a quite and lovely place with a river view. Enjoy !
Awful, pork crackling out of a bag! FFS, If you don't have the real thing just say you dont have it. Do not serve puffed scratchings out of a bag.! It gets one star because you can't give a minus and I felt sorry for the staff having to deliver food 20 mins after the rest of the party had theirs. For a large hotel chain it was very poor.
Pure bliss the entire time. The staff were amazing, personable, and took the time to learn the preferences of their guests. As a former customer services person, I sincerely appreciate it when guest service individuals apply a high level of attention to detail, such as how one likes their coffee or what guests enjoy to drink in the evening. Furthermore, the location is ideal and a mile or less from every major attraction. We will be back.
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