Tim Hortons - Lambertville
Tim Hortons
Description
Recent visits to a local coffee and donut chain reveal a blend of strengths and weaknesses. While some patrons enjoy perfectly brewed coffee and fresh donuts, many express frustration over long wait times in the drive-thru and inconsistent service. Issues such as incorrect orders and limited food availability plague the dining experience, leading some to question the quality compared to years past. Despite the challenges, the friendly staff and improved ambiance, including air conditioning and free Wi-Fi, offer some solace. As the restaurant navigates its service shortcomings, dedicated customers remain hopeful for a return to its former glory.
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Service: Takeaway Meal type: Other Price per person: $10–20 Food: 5 Service: 5 Atmosphere: 5 Recommended dishes: Chocolate Chip Iced Capp
I really do like this Tim Hortons. But I do have a few things that I do not like Every time I get a donut there, they are stale and hard, cold, even when I’ve gone both in the morning or even throughout the day. I went inside for a change, I stood there for almost 20 minutes with no one acknowledging me. Every time I get a hash brown there, they’re always hard and cold is not fresh. My absolute favorite thing here and that I adore is the iced cap. I never had issues with that. The sandwiches are also extremely very good. Overall, this is a really good Tim Hortons. The only time I had an issue with this place was a few years ago, when someone was rude to my father, who is a saint, a sweetheart is NEVER rude to anyone. Someone there was mean to my father for no absolute reason and I had filed a whole complaint that my father did not deserve anything of what happened because of someone that works there. I gave a call and gave my piece of mind a lot. After that, I’ve never had an issue with this place again. People there are a lot nicer, but I do see that they are hiring a lot of younger people so it is a little immature in there. But I’m not seeing anything disrespectful or bad. Maybe my experience was good for now, but I’m seeing a lot of others with a lot of disrespectful people and bad experiences. My advice is to check the people who work there and make sure that they are not disrespecting your customers, and fire them if they do act childish or act disrespectful. They don’t deserve a job if they cant use great customer service and have respect for others. Even during a bad day or life, it’s hard for all of us. But not an excuse to be rude.
Fast friendly staff and service Service: Takeaway Meal type: Breakfast Price per person: $1–10 Food: 5 Service: 5 Atmosphere: 5 Recommended dishes: Sausage Breakfast Sandwich
I never have left a review for anything, but I wanted to make sure the workers that worked this morning were noticed for their patience and respect with a big order we had! We originally ordered 3 to go jugs of coffee for a football game. When we arrived we were told they didn’t have them and they could give us something else to put it in, they ended up not being able to find anything else so made 37 small cups of coffee for us and gave us 2 free hot chocolates. They were so respectful during the entire encounter even though it was kind of chaotic! No one ever complained nor seemed frustrated by the overwhelming order. I appreciate each and everyone one of you! But a BIG THANK YOU to the lady who was giving the coffee, she went above and beyond to make sure we had everything and more and was so kind! I just wanted to share this because we don’t see this often now days and they need to be recognized for it! Again, thank you!
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