Burger King - Lakeland

The burger restaurant is ruled with an iron fist, as the manager often expresses frustration towards employees in front of customers, which is quite unprofessional. I can understand why they struggle to maintain good service. In fact, I spoke with a Holocaust survivor who mentioned he had never experienced such poor service anywhere before.

The service was extremely disappointing. We were the only customers in the restaurant, yet no staff members acknowledged us when we approached the counter. One of the managers was distracted by his phone while we waited for assistance. To make matters worse, his appearance was unprofessional, with disheveled hair and a wrinkled, stained shirt. We placed two simple orders, but they managed to mess it up by forgetting part of our order. The tables were dirty, and the drink machine was out of ice. The manager shifted the blame to the previous night shift for the inconvenience we experienced.

This restaurant is a typical but new Burger King. I don't have strong feelings about it either way. Prices in Florida are slightly lower than those at larger Burger King locations further north. Like many fast-food places in the U.S., I would give it one less star because, during my visits, it can be a challenge to communicate with the staff.

My kids literally said how can you call yourself Burger King if you have no burgers . That 's right folks they ran out of 'hamburger meat ', then when we got to the window they were also out of sweet tea. Left there with 2 unhappy kids. Added an extra star because the young woman at the window was sweet and apologetic.

To be honest I hate giving even 1 star but have to give at least that to leave any comments. We ate at this location tonight and will not return. With having what looked like 9 employees we waited 30 minutes to get our food which was edible but that alone won't excuse the wait time nor the fact that we had a hard time finding a clean table to eat at. It might have been a little different if any of the employees had apologized for the wait or anything for that matter. I work in fast food and there's never been an issue with people waiting that long nor with cleanliness even when we only have 2 to 4 employees total.