Dunkin' - Lagrange

The server mistakenly served my wife a cup of milk instead of coffee and insisted it was coffee until another customer had to clarify the mistake. It seems that... read more The server mistakenly served my wife a cup of milk instead of coffee and insisted it was coffee until another customer had to clarify the mistake. It seems that the server may have been preoccupied with other tasks while working for the company. More training is definitely needed.

I see a lot of negative reviews but I come here daily. Like many other places, this Dunkin' often experiences staffing shortages causing wait times to be longer... read more I see a lot of negative reviews but I come here daily. Like many other places, this Dunkin' often experiences staffing shortages causing wait times to be longer than they should be. The employees are usually very apologetic and you can tell they're doing their best. I keep coming here because they are consistently kind and my positive experiences far outweigh the bad.

I see a lot of negative reviews for this dunkin, however the employees are pleasant when I come and this is the only dunkin in town other than the one in GWL an... read more I see a lot of negative reviews for this dunkin, however the employees are pleasant when I come and this is the only dunkin in town other than the one in GWL and it's always busy I understand if my food isn't handed to me 3 minutes after I order because this place can only have one employee making food for everyone at a time. This is not a McDonald's or a Burger King if you have one person making food for 3 orders you should be expected to wait. Also the employees have NO CONTROL over when to close the lobby before it's closing time that comes DIRECTLY from the district. Employees are people too and next time you're order isn't perfect get your money back and use it else where !! But good luck finding exceptional service anywhere in this town.

I am not sure of the newer bad reviews, though there are probably times the service is slow or bad. The place was recently renovated and is well run during the... read more I am not sure of the newer bad reviews, though there are probably times the service is slow or bad. The place was recently renovated and is well run during the work hours for me. Great for work coffee as I work nearby. I will update if I have a badexperience like some say to have had.

I keep giving this place a shot ONLY because of my kids. But the service is always poor and this is the only donut place I know of that never has donuts. They?d... read more I keep giving this place a shot ONLY because of my kids. But the service is always poor and this is the only donut place I know of that never has donuts. They?d be better off just taking the donut menu down and just telling you what they have available. Atdrivethru a couple weeks ago, asked for 3 different types of donuts. They were out. Finally just had to ask so what DO youhave?? Today, asked one employee how long on donuts, she shrugged her shoulders. Waited about 5 mins for another employee tofinally come up and tell me it would be at least another 30mins. I get it?s after lunch rush (2:30p), but the name of the placeis Dunkin DONUTS. Hope the new location will be better.