Mcdonald's - Lackawanna

This is the best In store service of all! Gwen is a server and she deserves 5 stars! She serves the tables with so much joy and enthusiasm! She is always asking if we are ok or if we need something. The big smile is part of her. She makes the environment very welcoming. She goes above and beyond for the costumers! The only reason I don’t give this place a 5 stars, it’s because the drive through service sometimes can be frustrating, specially if you order something different. They made a couple of my orders wrong. Otherwise, Gwen is the star of this place! Come and meet her!! She will make your experience even better!

I can't complain when I can order ahead of my arrival or go in straight to a table and order my meal to come to my table. Sure McDonald's prices have gone way up over the years but so has the convenience. In terms of speed, this location is average, more staff would help this, but its not a problem at this time. One thing I would like to see is more power outlets. I was lucky to sit next to one of the two tables next to an outlet as I worked through breakfast and lunch. This is where ordering to your table really helps so you can have a constant flow of coffee without having to get up and worry someone would steal my stuff or take my seat.

Of all the McDonalds in the area, this place has the friendliest staff. The managers are exceptional here, they seem genuinely friendly, they don't seem angry or rushed to take your order, and they handle rush hours very calm and quick (but not rushed). This service is also reflected by the team members.

The burgers are always fresh made with raw meat rather than reheated or frozen. This is a go to place for comfort food that hits home or to impress outsiders. It is pricey but the cheese burger is a good deal. Some can be smaller portioned so if you are really hungry go for a double. Seating okay. Not rally meant to be a pub for a group to hang out. Parking close by, no easy easy way to walk to due to highway. Take the bus one stop.