El Pollo Loco - La Verne

I normally would not complain about fast food quality or service, because I get it, fast food is not known for its service or quality. However, the abhorrent behavior I witnessed during my visit was unacceptable. I placed a fairly large order about 45 minutes before closing through the drive thru. The man who took my order (I believe he was the manager or supervisor, he was the only male I saw with a headset on was clearly irritated/annoyed when I was placing my order. After every item he kept saying is that it?! In a rude tone. At one point he mockingly chuckled because I was continuing to order (almost as if he was internally saying really?! . I asked for the large side of the cilantro dressing (which I 've ordered before from this location and it 's advertised on the app , and he said we don 't do that, we do the small size how many do you want?! . I figured maybe he was just having an off night and chopped it up to that. Whatever...While he was rude/condescending to me, the way he spoke to another employee was absolutely disgusting. I 'm not sure what the context was, but this manager screamed at another employee to the point where it would be considered harassment. I 'm not sure the context, but he screamed YOU ONLY NEED ONE, ONLY ONE, THAT 'S IT! . The best description I could give is how Gordan Ramsey talks to his kitchen staff on television. I could not believe that this manager would speak to another employee, let alone another human, like that particularly in front of customers. I would NEVER speak to a colleague like that, even if they were my subordinate. This person should not be working in the public. He was clearly frustrated beyond belief, you could tell by just his body language. The disrespect for both customers and other employees was disgusting and this employee should not be speaking to people in this manner. For the cost of my order, I could have gone to a sit down restaurant. In addition to the horrible service I witnessed, the food also sucked.

The meal was great,very tasty ?Parking: The time I went about 2:30 p.mIt was not crowded at all so there was parking availableKid-friendliness: No kids while I was thereWheelchair accessibility: Did not see anyone in a wheelchair, but they do have flat ramps

I bought a burrito avicado, a cool one, I even bought a salad and a cool rete, everything was good, let's go yeah

Trying to rate the one near West Covina Plaza mall. Saw a cook stepping on the grill with his shoes cleaning the hood. Sooooo grossssss! Never went back there again.

Trying to rate the one near West Covina Plaza mall. Saw a cook stepping on the grill with his shoes cleaning the hood. Sooooo grossssss! Never went back there again.