Chipotle Mexican Grill - La Quinta

You know restaurant is good, when the line is always long and the food is fresh. Nothing like Chipotle to fill the tummy when you need to get some good healthy... read more You know restaurant is good, when the line is always long and the food is fresh. Nothing like Chipotle to fill the tummy when you need to get some good healthy calories... ?

Fresh food, always good. read more Fresh food, always good.

On our most recent visit, we arrived for an early dinner, several hours before the restaurant was scheduled to close. To our dismay, many meat and side options... read more On our most recent visit, we arrived for an early dinner, several hours before the restaurant was scheduled to close. To our dismay, many meat and side options were empty. When it was time to place our order, we received surprising responses. We were told, "We are closing soon...oh, you want us to cook that for you?" It was evident that they were not actually out of those items. The staff’s behavior was disheartening. After we placed our order, we were met with eye rolls, exasperated sighs, and an overall negative attitude. One employee even said, "Ugh...you know you have to wait for it to be cooked." Again, keep in mind that this was hours before closing time. When we went to the drink station, we found the tea dispenser empty and there were no napkins available. After notifying the cashier about the empty tea containers, her response was simply, “We are closing soon.” Once more, this was before their closing time. Additionally, there was no one overseeing the cleanliness of the tables or managing the garbage. Tables were not being cleaned, and trash was overflowing. Such conditions might be understandable if there were a worker shortage, but that was evidently not the case during this visit. There were six employees behind the counter and register, two were cooking, and at least two were in the back. If the staff does not intend to have food items cooked, prepared, and the restaurant clean during operating hours, it would be better to reduce the hours of operation drastically. It feels like serving customers is a bother to the current team. This location desperately needs retraining and support from corporate. It is concerning to witness such a lack of professionalism, and frankly, this negligence could lead to health risks for customers. Chipotle as a corporation has been working hard to maintain its reputation, and unfortunately, this location is doing nothing to help it.

Service can be better, servers were young and rude.Rice was Crunchy all throughout about 75% Crunchy and 25% Almost done. read more Service can be better, servers were young and rude.Rice was Crunchy all throughout about 75% Crunchy and 25% Almost done.

Chipotle allows you to customize your burrito just the way you like it, which is a great feature. However, be prepared for a wait, especially during lunch hours... read more Chipotle allows you to customize your burrito just the way you like it, which is a great feature. However, be prepared for a wait, especially during lunch hours. While you can eat there, it's not the most pleasant setting for dining. Additionally, it's worth noting that some individuals have been using the restroom inappropriately.