Lancemore Mansion Werribee Park

The service is an OK but it is definitely not 5 star hotel as they position themselves. For example, from the beginning, a few items missing in toiletries, rooms are pretty basic, Stainless design of bathroom sink is questionable at best. Overall, everything is really basic and does create this wow effect for the very very high price. It looks like management is not trying... Swimming pool is great, steam rooms OK. Gym very basic and tiny. But everything is there like towels, beds etc. Again, not much too complain about but for the top price, I think a few things could be better. If you pay topp and want appreciate the comfort and service it is better to choose a different place. If price can be slashed then OK for a 4 star classification for this hotel.

Had a lovely relaxing experience! Had a spa day with my bridesmaid for a hens day and can't recommend it enough. We got the Moroccan Melt package and everything was great. The staff were so lovely and made us feel very comfortable. Worth every penny and can't wait to go back again.

Overall experience is not the best for the amount I paid for. Firstly, finding the hotel is really difficult. If you had updated google maps mentioning the gate number it would make peoples ' lives so much better. Then I rang the hotel to ask how to get there and there 's only a recording and hangs up after a while. Secondly, the arrival was good and the staff were pretty friendly and helpful. Thirdly, I noticed that 2 of the drinks in the mini bar was expired and its a very ignorant act only makes me believe that the management doesn 't care about the well being of the visitors. I walked towards the gymnasium through the back of the kitchen and it smelled really bad and was scared how the food is made. I understand the lake can be smelly but if the reception smell is good I 'm sure it can be managed. I also noticed moldy like patches on the sheets and it was disgusting. The tap of the sink is pretty loud too. Honestly, I wanted a really nice break after a tiring week of work and sad to say I did not receive it. Clearly a motel would have been so much better than this '5 star hotel '.

Went for a night away with my lovely wife. I booked a Junior Suite which was awesome. Joseph's had beautiful food. Recommend the lamb. Breakfast was lovely. Staff were all great. Pool clean and warm

Settled in beautiful gardens, you’ll be able to relax and enjoy some nice walks. Unfortunately half the gardens were closed as they set up for an event. The hotel, however, is completely overpriced for the experience they actually deliver. I arrived and my room was not available, so I had to wait. I was not offer my complementary wine on arrival and had to ask for it myself. The blinds in the room and cheap and don’t block out the light. Pillows and mattress were too soft. The room service was extraordinarily overpriced, with a $6 fee too, for cold fries and a dry burger. The on site cafe is like a roadside convenience store in terms of what they offer. The on site restaurant is expensive for average food. At the breakfast the staff literally sprayed bleach on my table when my food was sitting there. There were no clean towels in the pool area and the virtual assistant doesn’t reply to any of your messages. This is NOT a 5 star experience.