Jimmy Johns - Kokomo

Service here is fantastic. We ordered through Doordash a couple of days ago, and they called us less than ten minutes later to apologize that they didn’t have any drivers to deliver our food. We went in to pick it up, and they refunded the whole order for us right then and there. I didn’t even ask, I was fully okay with still paying for it since we still got the food, but they gave us our sandwiches for free. The sandwiches were also delicious, their #10 is my ride or die HAHA!Fully plan to return. Love Jimmy John’s food, and the service at this particular location is just stellar. I’d give more than 5 stars if I could!!!

Excellent customer service! Called to see if they had any day old bread,and they did. I said I will take 6 loaves and will be in in a few minutes. Went in cashier had it all ready to go. Super super nice guy. Thank you Jimmy Johns for your outstanding customer service.

Best doughnuts, best coffee. And great people work there at the little doughnut shop, Jack's Doughnuts attached to Jimmy John'sFood: 5/5

I went to the donut place and it is making me do this review. Actually never ate here...I should and will update. Enjoy the free top score until then.Food: 5/5

I ordered a sandwich. It was delivered and was made incorrectly. I called them, they first argued on the phone with me that they made the sandwich correctly when it was plain to my eyes that they did not, so basically they called me, their customer, a liar!! Then secondly, on THEIR MISTAKE, they wanted me to bring back in the sandwich, in which I specifically had it delivered for a reason, instead of delivering the correct sandwich in the first place. WHAT KIND OF CUSTOMER SERVICE IS THIS? I was more than willing the give them the incorrect sandwich back if they only had delivered the correct sandwich. I have ordered from Jimmy John's plenty of times from by where I work in Indianapolis and have never had an issue with customer service, had them argue with me, their customer, and have always bent over backwards to accommodate me the customer. So just warning you that if you get the incorrect order, expect them to argue with you and expect you to bring them back the incorrect order after it was delivered to you, defeating the entire purpose of a delivery service. YOU HAVE BEEN WARNED!!