Umi Teriyaki Sushi (fairview Park Mall, Kitchener)

The Hawaiian chicken was more batter than chicken. Half of my order is just deep fried batter in sauce, where's the chicken? Should've went to Bourbon St instead.Food: 2/5

The taste of the food was okay but the service was terrible. Me and my friend got food and found a hair in it which was absolutely disgusting. When we told the cashier worker he was understanding and after he told some other worker, the other worker refused to give us another plate of food and denied it, he said it wasn’t one of the workers hair and told us its not one of their hairs as it was a black hair and me and my friend both have light brown hair and our hair was long but the strand of hair found on out food was short. I do not recommend this place at all, it’s very disgusting.

I would give zero stars if I could! They sent a skipthedishes order with only 1 of the items and then blamed it on the new person and now I 'm out over 100$ since skipthedishes doesn 't believe that only one of the items was delivered even though the driver agreed with me and the restaurant agreed that they did not send all items! DO NOT GO HERE

Delicious chicken teriyaki, udon soup, ramen soup, bubble tea. I've been coming to this location for chicken teriyaki with rice for over 17 years. The staff here also offer free samples. Always delicious food, always friendly and good service!Food: 5/5

We had this for a late dinner tonight (Mon. May 5th), after some shopping at Fairview Mall, and the workers behind the counter this evening were absolutely fantastic! We were offered a sample of the Hawaiian chicken as we were waking around, contemplating what place we would order from.We enjoyed the sample, and decided to order and try the Hawaiian combo. We had some modifications due to some allergies, but the employee working the grill was so understanding, and made everything so that it was great tasting, and safe, for us to eat.They both went over and above what I normally expect for service, and we were both sure to inform them of how exceptional and caring their service was. This restaurant should be very proud of these two employees, and please be sure to remind them that their care for the customer does not go unnoticed.I only gave 5 , as that is all it allows me.So here……