Reviews

Overall Total Score
2.6 out of 5
Average | 391 reviews

What User likes about Tim Hortons:
I visit this Tim Hortons frequently and have always had a positive experience in the drive-thru. The line is seldom long, the staff are friendly and efficient, and the layout of the parking lot is convenient. There are two entrances which make getting in and out of this location at peak times of day much easier than other Tim Hortons restaurants around the city. View all feedback. What User doesn't like about Tim Hortons:
This was the worst customer service experience I have ever had. The manager, Melissa, seemed to be preoccupied and not paying enough attention while taking our order. She made a mistake and we had to wait over 30 minutes for it to be corrected. The manager didn't even come to apologize when asked about the mistake. I have never experienced such poor customer service in Canada. To make matters worse, when we finally s... View all feedback.

Reviews from various websites

Menu
2.2 ★ from 10 reviews

I have to admit that I am disappointed. About two years ago, they had a good reputation for cracking down on people asking for money and falling asleep at table...

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This was the worst customer service experience I have ever had. The manager, Melissa, seemed to be preoccupied and not paying enough attention while taking our...

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The waitress Melissa was extremely rude. She took our order with a bad attitude and gave us incorrect instructions. When we tried to correct the mistake, we wer...

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The creamy chocolate chill has not been available for over a month as they are not fixed!

Always like it . Best choice for coffee or breakfast all the day or cold brewing vanilla, quenchers .

Restaurantji
2.8 ★ from 78 reviews
Heyrestaurants
2.5 ★ from 313 reviews

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