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I've been a loyal customer of Coffee Boy for quite some time, but my recent visit on August 25th left me deeply disappointed. I came in with my colleague as usu... read more I've been a loyal customer of Coffee Boy for quite some time, but my recent visit on August 25th left me deeply disappointed. I came in with my colleague as usual, looking forward to a pleasant coffee break. However, what I witnessed was nothing short of a hygiene nightmare. A customer entered the establishment with their unleashed dog, which immediately raised concerns for me. What shocked me even more was that some of the staff members started petting the dog with their bare hands, allowing it to lick them, and then proceeded to serve food and coffee without washing their hands. This is an utterly unacceptable and unsanitary practice. The lack of proper hygiene standards in an establishment that serves food and beverages is concerning, to say the least. I was left feeling disgusted and uncomfortable, and as a result, I couldn't bring myself to eat any of the snacks provided. This experience has shattered my trust in Coffee Boy, and I regret to say that I won't be returning. I believe it's essential for places that serve food and beverages to maintain strict hygiene practices for the safety and well-being of their customers. Allowing pets inside, especially without proper control and hygiene measures, is a serious oversight. In light of this experience, I can't recommend Coffee Boy to others, and I hope the management takes immediate action to address these hygiene concerns.

My Email to Coffee Boy. Good Afternoon. I am making a complaint about the service that i have received from your Huddersfield Coffee Boy shop; the circumstances... read more My Email to Coffee Boy. Good Afternoon. I am making a complaint about the service that i have received from your Huddersfield Coffee Boy shop; the circumstances are as follows: Approximately, 15:45 hours today, i attended and ordered a white mocha and a cappocino and made payment with a card. The staff member was a lady. We took a seat and awaited our drinks. Having waited for 15 minutes, i approached the counter to enquire why our drinks had not been served. There were 5 lady staff members present and having observed the coffee machine i realised that there were no drinks being prepared. I said to one of the lady staff member, ‘I ordered 2 drinks 15 minutes ago, but have not received them’ She responded, ‘Did you order them on the App?’ I stated, ‘No, i ordered them here at the counter’ The staff member then approached her 4 colleagues, one of whom informed her that she had taken my order. At this point, the staff member said, ‘It will only take 2 minutes’ I replied, ‘I have already waited 15 minutes, and had i not approached you, i would still be waiting, i do not want the drinks as i have commitments, and wish a refund.’ The staff member proceeded to check the tablet where the transactions are registered and stated the refund had been issued. I asked for a receipt as proof of the refund, but she stated a receipt could not be provided. My complaint is not only that my order had not been served, it is also that had i not approached the counter, we would have continued to wait. Additonally, no apology was offered, which is unacceptable and a receipt has not been offered as proof of a refund, which means that i will need to check my bank statement to ensure the refund has been issued. All of the above, is a lot of hassle for 2 drinks at a coffee shop! I await your response.