Firebirds Wood Fired Grill - Mason

Not a great place for those working for DoorDash, or those not eating in, in general. I have been in here multiple times while working through door dash and each and every time, I am basically completely ignored. Last night I had a delivery order from firebirds going to a firebirds customer named Kevin J, who happened to order third party through door dash, who I am contracted through. I walked in and noticed the host at the bigger counter was speaking to different customers, and due to my job being very dependent on speed, I approached another counter (small black table tucked away across the way from the larger host counter in the very front as you walk in the doors. I said “hello, I have a DoorDash order that I am picking up for *your* customer, Kevin J. “Unfortunately, this “host” looked me right in the eye, gave me and my four year old daughter a very rude look and then walked away, and proceeded to walk to a group of individuals and was chatting it up while I took my phone out to inform DoorDash the speed and customer service of this restaurant is very poor and it is not my fault that I will be late to a paying firebirds customer for this reason. After about ten minutes, I was able to speak to a younger, very nice girl (wish I remembered her name, only employee that seemed non- mute at the main hostess counter who alerted other employees with a walki talki that I was there to pick up for a *firebirds* customers door dash (Kevin j. I waited another 5 minutes, and a man came out sprinting, glanced at me for a moment, and gave me the bag of food and lemonade. I said think you so much, have a great rest of your evening, gave him a smile, but he quickly walked away, not even acknowledging me. Despite the fact I had waited an extended amount of time for food that was ordered a half hour prior to my arrival to the restaurant, and then feeling bullied due to being ignored for whatever reason, I was kind to the employees who were clearly busy on a Friday night, but I wish they had the common decency to behave the same to those who are also working and just trying to make their money.

I enjoyed firebirds during my first time there recently. The staff was very prompt, respectful, and friendly. The menu was unique and the food was delicious as well. I recommend the bacon deviled eggs and lobster chips and dip. I got a cowboy ribeye as an entree. I am a bit of a steak snob and although it wasn’t the best I’ve had I thought it was very good, and competitively priced compared to other high quality steak houses. I would definitely come back here and recommend this to anyone looking for a more up scale experience.

We had a wonderful lunch celebrating a birthday. Our large group was not a problem. The food was outstanding no one order the exact same thing and it was all cooked to perfection.

Our 2nd time here, came for a birthday dinner and was kinda surprised they didn't offer a small complimentary desert (or anything) for the birthday Queen! We do recommend making a reservation ahead of time.

I loveeeee it here and the staff is professional and nice