Mcdonald's - Killeen

I ordered through the app and did curbside to avoid the long lines. When the lady brought the order to the car she didn’t bring the happy meal and walked away before I could tell her I was missing the happy meal. My sister goes inside to ask for the happy meal and she tells her “I gave you a happy meal” and she simply tells her no you did not. You gave us the rest of our order but not the happy meal. So they give her the happy meal and when I get home and open the nuggets box this is what is inside.

I come to the point as this is not the first time that I have to deal with this particular institution. My daughter ordered 6 people through the door. The delivery was an option for medical reasons. The order comes and it goes through it and realizes that not only articles are missing, but some of the articles are wrong. Now she has spent near $100, a refund will not be a family of 6. So they and my husband went to see if they would only give them the missing items. She didn't want the refund, she didn't even want to correct the wrong items, she just wanted the missing food so the rest of the family could eat. There were two managers, but all they did was excuses for why they couldn't. They told her that she would have to put the door in contact so that she could do something about it. So she stays in the lobby and makes this call before them. Door Dash says they won't do this and that they would refund the money for the missing items. She explains she's here and everything she wants is the missing items. Now I have read both guidelines for both companies, and yes Do Dash treats refunds, but why could the managers not only give her the food she ordered? It is not door disc that makes the food and ensures that the order is correct. So if I thru the drive and order through your app and you screw up, I'm probably going through your app and have it repaired? No, you would correct your mistake, but with another business that gives you a free handling of customers. So, all the way around and going back and forth, this Fiasko took a few hours. The rest of the food was cold and due to the attitudes of the managers made my own daughter, who also works in customer service, question why should she go out their way to provide the best service possible if others don't? Oh, and contact with the collaboration is a joke as we have gone this route in the past and everything I get is an email that I will be contacted.... yes, right....

I thought you couldn't bring food back if you had it in your possession. I know once that my order was not correct and was told to keep what I had or throw away that they could not take the food back. But the car that was in front of me returned her order after she passed it. And the girl waiting for us stood there and scratched her head while working on the window. That's the McDonald's I'm going to almost every day.

I guess we love seeing you smile at this place doesn't matter. First the screen was rolled out. The purchaser must have been new, without instructions or training, what ever. Uploaded my card $20 without confirming any price (the knowledge the screen was out). Didn't confirm the payment in the window. So if it's on my card, we wanted a refund to buy back our order. The manager did not try to help our situation. He basically made it as if we wanted free food. He was like your money was back in 10 days. So instead we said money. He was like we can't make money, we can't just give you free food. My kids were so upset because they were looking for McDonald's breakfast. Now we're not coming back. I refuse to pay everything in this place.

People there where rude and attitude when I tried to get my cups, and try new pumice without salt on then and the same person who gave me attitude and I think she was bad mouth me. This behavior is really not known, I was close to telling her I want my money back and go to another. The fries had to have too much salt on them!!