Dunkin' - Killeen

Bad customer service! Everyone who worked Sunday night must be moved! The lights were out and I almost missed my turn. We were also placed in a mobile order that they did not even begin to wait until after 40 minutes! We will definitely not return to this site!

This place is terrible. I ordered through their app and they did not fill out my order correctly. They said they didn't run the app and that the app doesn't properly reflect its inventory. They just gave me what was in the store. They did not disclose this information during the collection so that we stuck with a dozen random donuts we did not order as soon as we recognized them when we came home. The responsible Lord said by phone that I should order my donuts early in the morning to get what I actually wanted. Unacceptable service. Waste of money! No attempt to fix their lack of inventory problems. Customer satisfaction is not on their priority list.

Tuesday evening Nov 24 bout noon ordered a few different types of donut holes. Had a little waited, but the girls in the ride was thru so nice and friendly, they really brightened up my day. Stop the good work. I will definitely come back.

I usually choose this place when I'm in a rush to work or there are no other options because they are open so early. While the drinks and foods are good, more often than not your order will be wrong. I can't tell you how many times I've gone through, just to go with something that's missing from my bag or my coffee has made the wrong way. And recently by Kovid or difficulties with their freezer or something else, many items are either not available on the menu or are sold very quickly in the morning. This place is okay if you don't have the time for something else, but check your coffee and bag to make sure they gave you everything.

After waiting in the drive-thru line for 15 minutes, I request several kinds of doughnuts. The girl taking my order said we 're out to everything I requested. So I asked what did she have and she named two items.The girl sounded like I was bothering her and impatient. How was I supposed to know what was and wasn 't available? The menu only listed doughnut, no flavors or anything. I ended up not even placing an order and just drove off.