Kfc - Keokuk

I had an incredibly disappointing experience! A new staff member took my order incorrectly and tried to overcharge me. They also attempted to keep my $12 change... read more I had an incredibly disappointing experience! A new staff member took my order incorrectly and tried to overcharge me. They also attempted to keep my $12 change, which forced me to ask for help. Eventually, another employee came over and called the manager, but I was still shorted by 67 cents. I was then told to park and wait for my food. After a 20-minute wait, I finally received my order. Meanwhile, an employee went around to each of the five cars waiting, asking what we had ordered—it was confusing and unprofessional. It was obvious they lacked any sense of speed or customer service and struggled with basic courtesy and math. My food arrived lukewarm, the fries were cold, and my drink had no ice. While two employees apologized, their apologies felt insincere and casual. I definitely won’t be coming back!

I was informed that the wait for the chicken would be 16 minutes, but I actually waited 35 minutes, while everyone who arrived after us was served first. read more I was informed that the wait for the chicken would be 16 minutes, but I actually waited 35 minutes, while everyone who arrived after us was served first.

I had a very disappointing experience at the KFC in Keokuk, Iowa. The night staff were rude and unprofessional, and it took more than 45 minutes for my food to... read more I had a very disappointing experience at the KFC in Keokuk, Iowa. The night staff were rude and unprofessional, and it took more than 45 minutes for my food to be served. To make matters worse, my order was wrong! I won’t be returning and cannot recommend this location to anyone.

The manager was incredibly friendly and had a great personality. The dinner was excellent, and it was clear that everything was fresh, which is exactly what cus... read more The manager was incredibly friendly and had a great personality. The dinner was excellent, and it was clear that everything was fresh, which is exactly what customers want. For this reason, I’m giving them a 5-star rating. - The Shipp Family