The Brasserie - Kensington and Chelsea

We were at the copthorne tara hotel, so we had breakfast every day in the brasserie. the choice is wide, they offer a large selection of croissant, viennoiseries, muffins. they also have eggs, sausages, speck, mushrooms, tomatoes, borons. my favorite was the pancake to mix delicious with nuts!

We were completely ignored by the waitstaff for 40 minutes when we tried to order food. We even went to the bar to ask to place our order, but were told a staff member would come take our order. After waiting and with no staff member in sight, we ended up finishing our drinks and leaving.

This restaurant was extremely disappointing. The calamari was thick and overcooked, the nachos were tasteless, the ribeye steak was served with undercooked chips and hard vegetables, and the pulled pork burger was stone cold. The service was also lacking, as we were asked if we wanted our main course halfway through our starters and had to wait for the manager for 15 minutes at the end of the meal. We ended up leaving and getting food elsewhere. I would suggest avoiding this place for dining and looking for other options nearby. It does not give me much confidence in trying their breakfast either.

We went to the restaurant for dinner in one of the conference rooms. There was a manager who seemed unaware of what was happening and kept ignoring us, as well as five staff members who did not notice that we were seated in that room. When it was time to leave, there was chaos as we tried to locate our belongings. I did not expect it to be a self-service cloakroom. The security was more focused on the ladies than guiding older individuals. Overall, the experience was frustrating and disorganized.

Breakfast buffet was outstanding. The wide selection included several surprises like country ham, pork n beans, Asian noodles and whole mushroom. Dinner of meat pizza and carrot soup was delicious. Service was top notch.