Pret A Manger - Kensington and Chelsea

My local Pret is great, so as I was in South Kensington I tried this one. Food was ok, but I’m afraid found the staff very ‘offish’. The shelf was empty of ‘Pole Line Caught tuna baguettes’, so I asked the guy serving me if they had any out back I could have. I received a curt “No, once they’re gone, they’re gone answer.” So i settled for a cheese one. Half way through eating it they brought out loads of the tuna ones and filled the shelf with them so what I’d been told was obviously a blatant lie; the guy obviously just couldn’t be bothered to go get me one. At the end, I needed the toilet, but you needed to enter the code on your receipt in order to gain admittance. I hadn’t been given or offered a receipt when I bought my food, so as per the instructions on the toilet door, I again went to the counter and asked a different member of staff for entry. “Toilets are shut all blocked!” he responded before turning his back on me to begin laughing and chatting to a member of staff behind him. (I have since read a review from another diner left 7 months ago, that none of the toilets were open when HE visited either! I rarely complain, but on this occasion the staff certainly needed a course on how to politely deal with their customers I won’t be using this particular branch again I’ve been married for 43 years and my wife has treated me with complete distain for most of them; I don’t need to go to Pret in order to get more of the same!

Service not good at all. Massive queue all the time and toilet always closed. What a joke , it is so many coffee places around where you can get a great breakfast and a good customer service.

Completely agree. Grumpy and hopelessly slow service. What happened to the old and reliably friendly and good Pret?

Long lines, rude staff, busy , busy saturday and both toilets closed. Staff said they were both broken. Food seemed old and mushy sandwiches.

I only go to Pret when I'm in London because there isn't any where I live, which is unfortunate. I visited 2 years ago and again in November 2021, and I had drinks and food at probably 4 different locations in London. The coffee is always great, and I especially enjoyed the cheese pickle baguettes. The staff at all locations were efficient and friendly. I love this place for a quick pit stop.