Chipotle Mexican Grill - Kensington

As with pretty much every Chipotle I?ve been to this one is inconsistent in its service. It?s not the worst but could be better. We always order online and pickup. On more than one occasion they have forgotten one of our side orders. Still waiting on the response from my customer service feedback?

The service was decent. I generally like the bowl with double meat and extra cilantro. Barbacoa and steak or barbacoa and pork. Guacamole for some avacado etc. The tea is usually unsweetened which is good. The bowl is better for gluten intolerant. For lectin sensitive , skip the tomato salsa's and beans . I would also skip the corn due to GMO and glyphosate spraying issue. The queso is good if cow milk milk lectins doesn't bother you. The chips I believe are also corn so similar issues here. Asie from those issue, I think the food is pretty good

In and out of the 3 people I saw working, only the 1 woman has actually put together a food order. He asked the guy what was going on because everyone went out and he said they weren't on foot serving as they were short staff. Why do you have your doors open? Why not communicate?

I just received my pick up order, I was in a rush and I was hungry. The first error that I noticed was white rice instead of brown. As I'm eating, I noticed that they also only put chicken and rice in the burrito... I didn't get any steak, guacamole, beans, tomato, sour cream and cheese. And I paid for that. Lady on the phone said that if we gonna come back, they can remake it, but I didn't have time for that. I was planning to pick up the food and continue my schedule. Then she said she's not able to do anything with that. I am really disappointed.

They have an special pickup area with a special employee and kitchen just for the online orders. I like it but what can they improved a little be can be on the customer service since I have been here several times but the employee keep being rude when we ask question and doesn?t looks friendly.