La Burger - Keller

My recent visit was quite disappointing. The staff member didn’t seem to know how to take my order, and my food ended up sitting out without anyone informing me... read more My recent visit was quite disappointing. The staff member didn’t seem to know how to take my order, and my food ended up sitting out without anyone informing me. By the time I got it, it was cold. I’m giving it four stars because I usually have a much better experience here.

We visited La Burger on a Saturday night and were the only customers during our entire meal. The food was excellent—everything we ordered, from the burgers and... read more We visited La Burger on a Saturday night and were the only customers during our entire meal. The food was excellent—everything we ordered, from the burgers and fries to the shake, was delicious. However, I rated it four stars because the service was disappointing. The woman at the front seemed visibly irritated by our presence, growing more frustrated with each order we placed. She never smiled or said thank you. I felt obliged to leave a tip while she was watching me sign the receipt, but her attitude made me worry she might take it out on our food or shake if I didn’t. Although we really enjoyed the food, the experience with the front-of-house staff left an unpleasant impression. We certainly didn’t feel welcomed. Perhaps she had just finished a long, stressful day.

I was pleasantly surprised when I discovered a Korean burger restaurant. Wow! I was not disappointed at all. I tried the Bulgogi loaded fries, a Cali burger, an... read more I was pleasantly surprised when I discovered a Korean burger restaurant. Wow! I was not disappointed at all. I tried the Bulgogi loaded fries, a Cali burger, and a Bulgogi burger from the kids' menu. Everything was AMAZING! First, I want to mention how friendly the staff were; they patiently answered all my questions and were incredibly welcoming. It made my experience even more enjoyable. As for the loaded fries, it was love at first bite! If you enjoy sweet and savory flavors, this place is a must-visit. The Cali burger is unlike any other I’ve had before. It was absolutely delicious, and the bread was thick, sweet, and substantial enough to hold the entire burger together (I often end up with no bun left, haha!). It held up nicely and didn't crumble apart like some cheap buns do. And I have to mention the soda machine – it was adorable! It served tap/craft soda, which added a fun and convenient touch. The kimchi was delicious, but a bit spicy, so I had to grab a couple of cups of soda to cool down. I’m so glad I discovered this place; it’s definitely a hidden gem. Not many people know about it, but they should! So go ahead and give them a try – I guarantee you won’t be disappointed!

I want to extend my heartfelt gratitude for a wonderful first dining experience here. I’d like to specifically commend Gautam for his helpfulness and kindness w... read more I want to extend my heartfelt gratitude for a wonderful first dining experience here. I’d like to specifically commend Gautam for his helpfulness and kindness while taking our order, as well as the cooks for their outstanding work. Please ensure they are well taken care of. I've noticed that many restaurants have experienced a decline in quality since COVID, but this place truly stands out. If all goes well, we will definitely return. The burger and everything we had tasted incredibly fresh. My only suggestion would be to improve the cleanliness of the bathrooms and tables; they just need a little more attention. God bless you all, and thank you once again!

The food at this restaurant is absolutely fantastic, but unfortunately, the service leaves much to be desired. We arrived an hour and a half before closing time... read more The food at this restaurant is absolutely fantastic, but unfortunately, the service leaves much to be desired. We arrived an hour and a half before closing time, and our friend's order was completely overlooked. When we finally brought it to their attention, they ended up bringing the wrong dish. After some time, we managed to sort everything out. However, before leaving, my daughter wanted to refill her Coke from the fountain, and the cashier at the front seemed irritated, as if she wanted to close early. Having worked in fast food and restaurants myself, I understand that you shouldn't start closing down or putting things away until it's actually time to close. If you have to stay a little longer than usual, that's just part of the restaurant business. As a staff member, you are responsible for accommodating customers until they leave, and then you handle the cleanup.