Pollo Bravo - Katy

For many years I have enjoyed coming to this location. The food is the most consistent at this particular one in this chain. I love Peruvian food and really enj... read more For many years I have enjoyed coming to this location. The food is the most consistent at this particular one in this chain. I love Peruvian food and really enjoy the rotisserie chicken here. The fried plantain is one of my favorite dishes here also. The only disappointment is that the price jump from 10.99 to $12.99 with less chicken in Katy but two dollars more from Pollo Bravo, at 6015 Hillcroft St #2800, Houston, TX 77081. The thing is Hillcroft often items on the menu are unavailable. If you have two dollars more you want to pay with less meat plus drive 2 miles more to come her; I will like to see you. Unfortunately, I love good food , good service and reasonable price I can’t find those this in Katy at the time of visiting yesterday night. While there are better Peruvian restaurants in Houston, this is a good, affordable place to enjoy great flavors go Hillcroft.

I can deal with mediocre custome service... I ordered online and the order wasn 't ready because they assumed I was going to pick it up at a different location... read more I can deal with mediocre custome service... I ordered online and the order wasn 't ready because they assumed I was going to pick it up at a different location since they don 't make shauffa in this location. They said if you are customer you should know . But it was first time. Shame on me! But what I can 't deal with is bad food. Picked up a whole chicken at 12 noon and it tasted like a chicken from the day before. Definitely not coming back.

Great food and excellent customer service! Highly recommended if you looking for something delicious and healthy. read more Great food and excellent customer service! Highly recommended if you looking for something delicious and healthy.

I can tolerate mediocre customer service, but what I can't accept is poor food quality. I ordered online, and when I arrived to pick it up, my order wasn't read... read more I can tolerate mediocre customer service, but what I can't accept is poor food quality. I ordered online, and when I arrived to pick it up, my order wasn't ready. They assumed I was picking it up at a different location since this one doesn’t serve shauffa. When I expressed my confusion, they said that as a customer, I should know better—this was my first time! So, I'll take the blame for that. However, I picked up a whole chicken at noon, and it tasted like it was from the day before. I definitely won’t be returning.

The white rice here is absolutely incredible—it's fluffy, fragrant, and packed with flavor. The chicken is juicy and tender, and the fries are amazing as well.... read more The white rice here is absolutely incredible—it's fluffy, fragrant, and packed with flavor. The chicken is juicy and tender, and the fries are amazing as well. However, the only downside I've encountered during my three visits is that each time I've requested lemons, I've been given a whole cold lime instead. I really wish they would take the time to clean and slice the lime for a better experience.