Arby's - Kansas City

Another awful experience highlighting the collapse of western civilization. Nobody wants to work so the lobby is closed. The people who are working are incompetent and couldn't get a very simple order correct. So back through the drive thru for 2 cold roast beef sandwiches and the wrong sauce. Total elapsed time 23 minutes with only a couple of cars in line. May god save us.

Stopped by around 6:30 pm on a week night prior to starting my night shift. To my surprise they were closed. They had a hand made sign taped to window that said they will close at 5pm until staffing issues resolved. Of coarse the hours posted online didn't reflect this change. A week later when I drove by they were still closing early.

Today for the second time the same young female employee at the drive-thru gave me a buffalo chicken slider in a bag where she dirtied the napkins by putting them on top of the buffalo sauce. The previous time she did this I gave her back the dirty napkins and explained they were dirty because she put them on the sauce. Apparently she did not learn anything and has continued to repeat the same stupid mistake. The servers at all the other Arby's where I buy this sandwich simply fold the napkins and put them on the side of the open slider box in the bag so they stay clean. It does not take a rocket science mentality to serve a slider with clean napkins; it only takes a little bit of basic common sense.

I enjoy the Jamocha or seasonal salted Carmel/chocolate shakes, one of the few places I can get them. Yum!

Great turkey sandwich. Friendly staff. Drive thru was a quick. Pleasant experience! Good job Arby's team.