Reviews
What Ashley O likes about Dunkin':
I waited 45 minutes for two large iced French vanilla lattes, but I have to commend the three employees on duty. Despite being overwhelmed by a busy drive-thru, numerous mobile app orders like mine, and additional food delivery app requests, they managed to do an excellent job. They were clearly stressed, but they handled the situation with professionalism and did their best. The only reason I’m not giving this revie... View all feedback.
What L doesn't like about Dunkin':
This is truly one of the most poorly managed Dunkin' locations I've visited, not just here, but anywhere in the country. Despite having many employees bustling around, the service is incredibly slow, even when there are only a handful of customers. The place feels disorganized, and the donuts are almost always mushy. The coffee also tastes different every time, resulting in an overall lack of consistency. View all feedback.
Reviews from various websites
I'm a loyal Dunkin client. ordered by the app, got my drink and was disgusting. it was nothing like I had ordered. they were inside and didn't seem harassed, as...
read moreThat’s the slowest dunkin’ I’ve ever been to, no matter how many cars are in line, expect to wait 20-30 minutes. I have worked in the service industry so I unde...
read moreIf I could give this place, I would. Here's a sweat. They're always rude. the management has no personality, and the young girl who works here is the rudest of...
read moreI have lived in Kannapolis as long as I can remember and never was I ever in a restaurant with one of the most respectful friendliness girls if I am not mistake...
read moreI stopped coming to this Dunkin because they always got my order wrong or the coffee was just disgusting. I came back because they have a new coffee I wanted to...
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read moreWe visited the drive-thru at this location at 7:30 on a Wednesday, as their website indicates they close at 8. However, no one came to take our order, so we dec...
read moreThis location is horrible. Stopped here with my SIL, ordered 2 donuts and a large caramel coffee. We waited 10 minutes for our 1 drink and it was awful! So much...
read moreThe head Barista made our morning!! She made our coffee just right with a smile on her face the whole time! She was so sweet and definitely deserves a raise. We...
read moreI am a loyal Dunkin customer. Ordered through the app received my drink and was disgusting. It was nothing like I ordered. Went inside and didn't seem bothered...
read moreThe kindness is what did it for me! I'm a driver passing through from Georgia and the wonderful customer service made me feel at home away from home! Most defin...
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