Dunkin' - Kannapolis

I'm a loyal Dunkin client. ordered by the app, got my drink and was disgusting. it was nothing like I had ordered. they were inside and didn't seem harassed, as... read more I'm a loyal Dunkin client. ordered by the app, got my drink and was disgusting. it was nothing like I had ordered. they were inside and didn't seem harassed, as if they knew that they did it wrong. they drank again, had hardly tasted. depending on who works when they get the right drink or not. very disappointed in customer service in the last months.

If I could give this place, I would. Here's a sweat. They're always rude. the management has no personality, and the young girl who works here is the rudest of... read more If I could give this place, I would. Here's a sweat. They're always rude. the management has no personality, and the young girl who works here is the rudest of the crew. She forgets that her microphones are on and she talks rudely about something I have ordered. I will never go back to the load, and I will let all my staff also know not to waste their time in the load they wait 30 minutes until they do not even have what they want. corporate must do something about this charging. the load is a sweat.

I have lived in Kannapolis as long as I can remember and never was I ever in a restaurant with one of the most respectful friendliness girls if I am not mistake... read more I have lived in Kannapolis as long as I can remember and never was I ever in a restaurant with one of the most respectful friendliness girls if I am not mistaken, was their name ashlynn. I always came to dunkin every day, but I stayed a few months ago coming, I had recently a friend of mine saying that they stopped by and the service was amazing that I had to see it for my own, boyyyy I can tell them that this young lady helped me choose my donuts drinking and eating (the by the way I did not notice it before hahaha) normally I was not reviewing a few times. I spoke to the manager now and she was a sweet heart! I love the new management and the hard work to make a friendly and amazing atmosphere, I will definitely stop at every day.

I've lived in Kannapolis for as long as I can remember and never have I ever been to a restaurant with one of the most respectful kindness girls If I'm not mist... read more I've lived in Kannapolis for as long as I can remember and never have I ever been to a restaurant with one of the most respectful kindness girls If I'm not mistaken her name was ashlynn. I used to come to dunkin everyday but I stopped coming a fewmonths ago, I recently had a friend of mine tell me they had stopped by and the service was amazing I had to see it for my self,boyyyy can I tell you that this young lady helped me choose my donuts drink and food (which by the way I eat like never beforehahaha) normally I don't do reviews but a couple months ago I noticed the constant management issues and worker issues so thisexperience was delightful. I spoke with the manager now and she was a sweet heart! I love the new management and the hard workto make a friendly and amazing atmosphere, I will most definitely be stopping by every day.

If I could give this place, zero stars, I would. This place is a joke. They?re always rude. The management has no personality and the young girl that works here... read more If I could give this place, zero stars, I would. This place is a joke. They?re always rude. The management has no personality and the young girl that works here is the rudest of the crew. She forgets that her mic is on and she?s talking rude aboutsomething that I ordered. I will never go to the store again, and I will let all my coworkers also know not to waste their timeat the store drive-through you wait 30 minutes for the for them to not even have what you want. Corporate needs to do somethingabout this store. The store is a joke.