Reviews

Overall Total Score
2.1 out of 5
Acceptable | 193 reviews

What Kyle Dahrm likes about Smugglers Cove Ice Creamery:
I loved it, the waffles were great! Icecream had a lot of flavour and the lady at the counter was CUTE! Was greeted with a smile and would definitely go again! Yummo! View all feedback. What User doesn't like about Smugglers Cove Ice Creamery:
**Ice Options**: The selection of ice was quite limited, and it tasted like it had been frozen and thawed multiple times, resulting in an unpleasant texture with ice crystals. **Customer Service**: A misunderstanding during the ordering process created a very uncomfortable situation, and the lack of proper customer service made it even worse. **Staff**: The server seemed disinterested and truly embodied the "pirate theme," which was not a good thing. The atmosphere felt like a quiet cave, especially with so few customers around, and the lack of patrons was the first warning sign. I hope others can take this into account and avoid the same disappointment I experienced.

Reviews from various websites

Menu
1.8 ★ from 10 reviews

Worst icecreamery I've ever been to. Ordered a Berry mega shake and received what tasted like milk with a bit of food colouring in it! Extremely disappointed, s...

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They remove all negative comments from their Facebook Page. Very poor service, staff are unfriendly, place needs a good clean. I booked 9 people for my daughter...

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Look great but been twice and both times come away with nothing ran out of waffles or pancakes

Aniyah
21.12.2022 - 10:38

The customer service was excellent, and the waffles were delicious. Highly recommend!

**Ice Options**: The selection of ice was quite limited, and it tasted like it had been frozen and thawed multiple times, resulting in an unpleasant texture wit...

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Google
2.2 ★ from 90 reviews
Kristy
05.05.2024 - 12:51

Wish I had read the reviews before bringing my kids here.A whopping 6 flavours to choose from. Woah! *insert sarcasm here.Tasted very average, kind of icy and b...

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Keshi
05.05.2024 - 12:51

Probably the worst icecream Iv ever bought from an ice creamery the icecream was watery, crystalized and flavourless.The waffles were half cooked and tasted lik...

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Krista
05.05.2024 - 12:51

Poor idea for an icecreamery, only 6 flavours to pick from. We bought five different ones and they all were yucky, it was like they had defrosted and re froze i...

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Iggy
05.05.2024 - 12:51

An Ice creamery with a total of 7 flavours to choose from not great. Settled on the rum and raisin worst ice cream ever. Gritty and gross don't waste your time...

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Rebekah
05.05.2024 - 12:51

Says that it's open on this site, ice cream flag waving around out the front advertising BUT the doors were locked and it was in darkness. With so many tourists...

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Aggregated
1.4 ★ from 9 reviews
Tessa
17.09.2023 - 09:24

Very disappointing, really should 've read the comments before entering. Hope others read this to avoid disappointment. Ice cream: Not much choice in ice cream,...

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Unfortunately I cannot select a fraction of a star. What a massive wasted opportunity in Kalbarri. The place looked nice and I liked the theme, I did not check...

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K
17.09.2023 - 09:24

Wish I had read the reviews before bringing my kids here. A whopping 6 flavours to choose from. Woah! *insert sarcasm here. Tasted very average, kind of icy and...

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Steve
17.09.2023 - 09:24

Utterly utterly terrible. There was about 6 or 7 flavours many which didn’t have a label nor did the woman serving actually know what they were. Ice cream was r...

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A
17.09.2023 - 09:24

Limited variety in ice creams, however the ones we did try were nice. Waffles and donuts were tasty. The young waitress/cashier was a bit strange and acted rude...

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Restaurantguru
2.2 ★ from 84 reviews

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