Biggby Coffee - Kalamazoo

The quality is not the same as other Biggby cafes. I was disappointed. We were the only ones waiting for drinks, the shop was not busy so quality should not have been an issue

It was my first time at this biggby today, I waited in line for fifteen minutes, which was cool and understandable because they were busy, but when I got to my turn, I was picking up an order that said it was done a while ago, and I asked if that was normal for it to say that and for it to not be ready (being that it was my first day delivering) and the guy behind the counter was extremely rude and disrespectful and said it’ll be made when it’s made, can’t you see I’m busy. I just walked out. I felt very upset.

After having barista experience for almost 2 years, I don't usually fuss over a bad drink. This thing was almost 6 dollars, and I knew something was off about it. I reluctantly went back and asked if they made the drink right. The guy working assured me the drink was made right, but I told him I had gotten this drink since I came here. He was very short with me and rudely gave in to making me the correct drink. My drink and the messed up one were completely different colors but he had nothing to say about that. I may be a fellow college student, but I did not need that kind of disrespect. 3 stars because I usually have a good experience here.

I ordered a frozen Carmel marvel and it tasted horrible. How do you mess that up? I’m too scared to tell them it’s bad so I’m here to say it was really bad. I think the guy was new so it’s okay...

I got a mint chocolate chip drink and it was so good