Sunset Terrace - Kahaluu-Keauhou

Great customer service. Beautiful views of Sunsets Food: 5 Service: 5 Atmosphere: 5

Mixed experiences; the pulled pork sandwich was great but the BLT was unexceptional. Our bartender on the first day was fantastic; our server for dinner on the first night was very mediocre at best but the second night the woman who served us was fantastic. Service was quick and the music was fun if maybe a little loud while dining. Food: 3 Service: 3 Atmosphere: 4

Hit and miss service but management needs to investigate. Food average. Our first night on Aug 29 we had a great server. Short hair female, very attentive and personable. I wondered why all the negative service reviews! Then tonight Sept 2, I understand. Long dark hair in a bun, slim build with butterfly tatt on right arm. We sat for 10 minutes, no water or menu. Only 2 other tables full and they were done. We went up to bar and poured our own water and grabbed a menu. Server giggled behind bar with hefty male bartender, both drinking energy drinks. After 20 minutes I asked if there was a server; he said she’ll be right with you. She cleaned 2 tables and drank more beverage before finally waiting on us. So if you must eat there, check who the server is. And just go up and order your drinks from the counter. The restaurant is not affiliated with Kona Coast, so no relief there. Go somewhere else.

**Service:** Dine-in **Meal Type:** Breakfast **Price per Person:** $20–30 **Food Rating:** 5 **Service Rating:** 5 **Atmosphere Rating:** 5

We spent a week at the Kona Coast Resort, and I have to say that the service from the bar staff was extremely disappointing. Throughout our stay, the staff—except for one interaction with a female server—were consistently rude and condescending. Interestingly, they seemed to treat our male companion with more respect, which makes us question whether their behavior was simply rude or if it also had a sexist undertone. As for the food, I would rate it a 1.