Burgerfi - Jupiter

Waited 30 minutes for two burgers and a side of fries to go. everyone here has no idea how to even read a ticket or pack an order properly. Please hire competen... read more Waited 30 minutes for two burgers and a side of fries to go. everyone here has no idea how to even read a ticket or pack an order properly. Please hire competent employees and competent trainers

Terrible service, soda machines not refilled, no towels in bathroom, took forever to get food. This is the 3rd I?ve been here over the last few weeks and it?s t... read more Terrible service, soda machines not refilled, no towels in bathroom, took forever to get food. This is the 3rd I?ve been here over the last few weeks and it?s the same experience each time. Get new management or any management at this point.

I visited this restaurant thanks to a coupon book, and I was truly impressed with the food. Both the burgers and chicken were delicious. I have to admit that I'... read more I visited this restaurant thanks to a coupon book, and I was truly impressed with the food. Both the burgers and chicken were delicious. I have to admit that I'm usually reluctant to accept help, but the cashier was persistent and filled my soda for me anyway. Additionally, another staff member kindly brought my food out to my car. Since I only have one functioning hand, this thoughtful gesture really brightened my evening and made my weekend. Thank you, BurgerFi, for the excellent customer service and quality food! I even reheat the chicken tenders and fries in my air fryer, and they remain tasty for up to a week!

Lol...I just came online to post my review after a terrible experience and I 'm amused. The manager on duty told me they had 100 's of positive reviews...neat t... read more Lol...I just came online to post my review after a terrible experience and I 'm amused. The manager on duty told me they had 100 's of positive reviews...neat trick, since they have only 83 reviews with an average of 3.6*. But I digress. I discoveredthis BurgerFi earlier this week. I was very happy to discover that they are one of few places that still has a veggie burgerthat is not a beyond burger. I even went back later in the day. The veggie burger is excellent. The service was also very good.However, the restaurant was empty (now I know why), so that was easy. Today, I went in at 3:15...still a slow time of day. Iwent up to the register and the gentleman asked if I had ordered online. I said no . He wandered away from the register andaround front to the self-checkin (registers I had not even noticed before). I was wondering if he was going to make me orderonline for myself even though the restaurant was empty. Then, another woman walked in. He asked her the same, Did you orderonline? She said yes and he told me he 'd be right with me and began to pull together her order (which included quite a numberof items). WTH?!?! He couldn 't take my order so the cooks could begin before helping the woman who came in after me? I leftand called to let him know how upset I was. He said, well, she called before she came. SO WHAT!!!! I was there...in front ofhim. Calling only means the order is ready when one arrives, not that other customers should be pushed aside because, well...shecalled. Then, when I asked for his name, he would not give it. He also explained that he did not have time to speak to me,because he had customers (again...very slow indeed in the restaurant) and employees he needed to deal with. Apparently, hedidn 't need to deal with a customer he mistreated. Update: I completed the contact form as BurgerFi 's corporate officerequested and they did not respond. That 's how seriously they take concerns. I still stand by my reviews for o

The burgers have always been awesome here, but the service crunk up a notch today. These days I?ve gotten used to mediocre service. Tonight we came here with th... read more The burgers have always been awesome here, but the service crunk up a notch today. These days I?ve gotten used to mediocre service. Tonight we came here with the kids. One of them was in a pouty mood. After ordering and sitting down Haniel noticed shewasn?t having a good time and brought us a little container of m&m?s. Not only did the act of kindness turn her frown upsidedown, but it also made an impact on all of us. Haniel was hustling the whole time. Taking orders, wiping tables, and smiling ateveryone. I?m not sure what Haniel?s position is, but he needs a promotion. Thanks for going the extra mile to make a littlegirl happy and a family dinner much better.