Arby's - JONESBOROUGH

My rating is due to slow service. Associates seen not to know what to do (confusion). Food was so so, my Reuben was prepared with a glop of filling right in the middle, further it was cold. We we disappointed,

We went through the drive-thru. The drive-thru is not the best kept area and needs to be spruced up or cleaned. The speaker at the drive-thru always greets you with a recording and tells you to order when ready even when the order taker is not prepared to take your order. I indicated whe n we were ready to order and I placed the order. The order taker then asked for me to repeat my order and stated he/she had been asked a question by someone else even though they said they were ready to take our order. The question asker was another employee because they were not busy for 8:30 p.m.

I went to the drive thru after I got off work Friday night 1/26/24) I ordered my food ,paid for it $36.00 and change)then was asked to pull up to the yellow line because they were waiting on the chicken to come up and I was told it would be 3 minutes....21 minutes later, after I sat in my vehicle waiting at the yellow line, 9 or 10 cars ordered pulled to the window got their food and left, I went inside to see what the hold up was on my order, at that time I was told they were waiting on fries....22 minutes, 9-10 cars leaving and my 3 minute wait on chicken turned into a 22 minute wait on fries ? The guy half way apologized a simple sorry we're busy )and said it was hectic, 1 door dash driver and myself inside , I saw 4 employees working, I waited 22 minutes and was told my order was finally ready, I got to my vehicle checked the bag, and the 22 minute fries were wrong, I ordered a large curly fry and a medium crinkle fry, they put 2 small curly fries in the bag.....I was too mad to walk back in because I knew it was gonna be bad if I did......this Arby's has gone way downhill and I was going twice a week and spending $36 to $42 each time.....I'll spend my time and money elsewhere

We ordered for several family members. The bill was over 75 dollars. When we got home things were missing, and cold. I asked to speak to a manager who agreed to replace the entire order. We go back today and they wouldn't honor the replacement. Do not recommend eating here.

Great food, very respectful employees. I give this restaurant 5 stars. Very