Subway - Johnstown
Subway
Description
A neighborhood Subway delivers fast, friendly service and well-made sandwiches ideal for busy diners, families and kids. Regulars praise its speed, upbeat staff and mobile ordering, but recurring problems temper the praise: frequent order errors, occasional rudeness, inconsistent posted hours, congestion from a single ordering lane, and concerns about cleanliness and management practices. If you need a quick, familiar meal it's convenient — but double-check orders and be prepared for variability in service and quality.
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Feedback
I worked here for two weeks before finding a better job, and it's been a month since I quit, yet I still haven't been paid for my hours. They sometimes use expired food, and the overall cleanliness is lacking. The manager, Kitsy, is involved with one of the employees who frequently comes in drunk. Additionally, their district manager, Erica, lacks professionalism. I highly recommend avoiding this Subway and choosing a different location instead.
The health inspector is surely long over due for a visit. Flies in the chicken. Baby high chair was deplorably filthy before new management. Either they hire inept employees or they don’t treat their employees right. Not sure which. Epitome of lack of management accountability under new management. Female manager made a cameo appearance. Seemed that she was absolutely disinterested in doing her job. We just love Johnstown. This is honestly the first business we have had to leave a poor/negative review.
The service was excellent, and the staff were both funny and extremely friendly with me and my wild group of friends. I wish I had caught his name so I could give him a shout-out. As for kid-friendliness, he was very patient with us, especially when we scrambled to gather our money and deal with the coupons we had dropped.
I placed my order through their mobile app and called to confirm that everything was correct. Unfortunately, my order still ended up being wrong. When I contacted them about it, they treated me like I was foolish and were quite rude.
If you get the older gentlemen that has glasses down to his nose, RUN!My sandwich was ‘toasted’ at the lowest setting and when I tried to get him to retoast it, HE REFUESED. Horrible experience Johnstown, do better.
