Dunkin' - Johnston

How are you going to charge an extra $2.25 for almond milk? Go ahead and skip this location. read more How are you going to charge an extra $2.25 for almond milk? Go ahead and skip this location.

I don't think the atmosphere varies much from one Dunkin' to another, and to be honest, I usually just do the drive-thru. However, I still give them 5 stars for... read more I don't think the atmosphere varies much from one Dunkin' to another, and to be honest, I usually just do the drive-thru. However, I still give them 5 stars for ambiance because they are friendly and go above and beyond in terms of service, exceeding their ratings.

As a travel/hotel/resort/hospitality critic I look at the whole picture, from the outward appearance of the business to the inside operations that make it run.... read more As a travel/hotel/resort/hospitality critic I look at the whole picture, from the outward appearance of the business to the inside operations that make it run. At this time employee appearance is 8/10. Name tags must be easily visible to customers, not worn on the sides of hats. Inside service is 8/10. Sometimes it takes employees a few minutes to see customers at counter. This could occur because of busier drive through service. Very seldom an order is made inaccurately. Drive through service 9/10, orders are rarely inaccurate. Food quality 8/10, temperature and taste are consistent and texture is rarely undesirable. Ambiance of the restaurant 8/10, tables, chairs, and floor are rarely unclean. Counter could be cleaned more often. Outside area around the business 8/10, trash is rarely seen on the ground. Employee comments: All employees are consistent in greeting and serving customers. There are three afternoon and evening employees who provide exceptional hospitality, Diana, Ayla, and Tony. Quality of beverages 8/10, coffees and other beverages are rarely made inaccurately, but they should all be stirred by the employees to ensure consistent mixing and taste. The business should be consistent with its hours for opening and closing dining room and drive through. Overall hospitality rating for this business is 8/10.

Never enough staff to be sure things run smoothly which is a reflection on management and poor pay I’m sure! read more Never enough staff to be sure things run smoothly which is a reflection on management and poor pay I’m sure!

As a travel/hotel/resort/hospitality critic I look at the whole picture, from the outward appearance of the business to the inside operations that make it run.... read more As a travel/hotel/resort/hospitality critic I look at the whole picture, from the outward appearance of the business to the inside operations that make it run. At this time employee appearance is 9/10. Name tags must be easily visible to customers, not worn on the sides of hats. Inside service is 9/10. Sometimes it takes employees a few minutes to see customers at counter. This could occur because of busier drive through service. Very seldom an order is made inaccurately. Drive through service 9/10, orders are rarely inaccurate. Food quality 9/10, temperature and taste are consistent and texture is rarely undesirable. Ambiance of the restaurant 9/10, tables, chairs, and floor are rarely unclean. Counter could be cleaned more often. Outside area around the business 9/10, trash is rarely seen on the ground. Employee comments: All employees are consistent in greeting and serving customers. There are two afternoon and evening employees who provide exceptional hospitality, Diana and Michelle. Quality of beverages 9/10, coffees and other beverages are rarely made inaccurately, but they should all be stirred by the employees to ensure consistent mixing and taste. The business should be consistent with its hours for opening and closing dining room and drive through. Overall hospitality rating for this business is 9/10.